The Laboratory Technician reflects the mission, vision, and values of the organization, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Laboratory Technician is responsible for supporting laboratory services to all clients (nursing, physician and doctor office staff) through computer registration, computer test order entry, specimen processing, referral and delivery of samples and supply orders.
Customer service (laboratory test result information, specimen collection information) via phone and direct communication, distributes reports to physicians via mail and fax (as necessary).
Provides courier service for specimens, reports, and supplies as required.
Communication with clients regarding specimen problems, report problems, and computer problems that may affect their operation.
Accurate and efficient registration of patient demographics into the Hospital Information System.
Accurate and efficient test order entry into the laboratory information system. Accurate use of the laboratory information system for the verification of sample receipt, result inquiry and report printing. Accurate routing and distribution of laboratory reports to departments.
Efficient processing of specimens not processed.
Maintain files for easy retrieval of data including Outreach requisitions, courier logs, and problem logs. Assist with problem resolution regarding patient specimens.
Provide prompt and courteous notification to clients regarding specimen problems including identification and collection issues.
Answer and appropriately triage department phone calls. Provide efficient and timely courier service including STAT pickups, report and supply delivery. Consistently adhere to the courier route as scheduled. Record all information on logs consistently and legibly. Maintain a safe and clean work environment.
Foster department and laboratory teamwork through effective communication. Participate in Safety and Infection Control activities.
Maintain supply stock and process client supply orders as assigned. Promptly notify management staff of supply shortages.
Some assignments involve long periods of standing.
Experience and Skills Required
2 years of clinical laboratory experience
Familiarity with medical terminology.
Prior work experience in laboratory support or health-related experience.
Knowledge of Microsoft Office
Knowledge of a laboratory information system
Ability to organize and work independently
Good organizational, communication and interpersonal skills.
Ability to follow directions independently.
Ability to maintain a high degree of confidentiality.
Ability to communicate with a variety of internal and external sources in a direct and professional manner.
Ability to participate and collaborate as a team player, working in a time-pressured environment.
Fluent English speaker. Knowledge of Arabic will be an advantage although not essential.