عربي

الصفحة الرئيسية وظائف في الامارات وظائف أخصائي الدعم التقنيقي في الإمارات العربية المتحدة أخصائي الدعم التقنيقي

اخصائي الدعم الفني من المستوي 1

Pearson VUE

نشرت في ديسمبر 12, 2019

2 - 3 سنوات الامارات العربيه المتحدة - الامارات العربيه المتحدة

اخرى(اخرى). أي جنسية

سهل التطبيق

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

The first level consultant is responsible to provide technical support to VUE s external clients to ensure they can successfully operate their VUE Testing Systems software. The appointed individual will provide outstanding customer service to all internal and external users of the VUE applications. Support will be provided via telephone, e-mail, instant messenger, and remote tools to ensure that users of the VUE applications receive the appropriate technical service required to achieve the best results.
Qualifications
Key Responsibilities

Maintain a professional and mature attitude toward customers at all times

Provide telephone and chat support for Client first level support group

Provide telephone support for network of colleges/ testing centres

Provide telephone and desktop support for internal employees

Serve as liaison between helpdesks within Americas, Asia Pacific (APAC) and

Europe, Middle East and Africa (EMEA) offices

Provide technical support to VUE s customers in terms of installation, configuration and support of VUE Testing Systems software.

Retain ownership of problems until resolved, or escalate to next level of support if not able to resolve the issue within the agreed time frame.

Ensure that the highest service delivery is achieved, by meeting internal Service Level Agreements (SLA s) and Key Performance Indicators (KPI s)

Keep management informed of significant changes in performance of applications

Look for opportunity to avoid operational trouble areas.

Document procedures as necessary and submit knowledge base articles as needed.

Utilize Knowledge base tools to effectively trouble shoot issue with minimal 2nd level support.

Support of business continuity plan.
Key Activities

Successfully complete any specific project work as directed by the team leader

Prioritize workload based on urgency and impact to customers and the business

Ensure superior customer service and technical support for internal and external customers of VUE applications

Ensure accurate recording of helpdesk calls and chats using the company s incident tracking systems

Assist all software release activity for all parties impacted

Support evaluation and implementation of new technologies

Escalating to global teams for system support issues

Work closely with other colleagues and teams to ensure proper process & procedures are followed

Actively manage assigned tasks sites and internal teams in a timely manner

Escalation of issues to Second Level teams when necessary.
Essential Experience & Qualifications

Fluent in both written and spoken Arabic (Essential)

Fluent in both written and spoken English (Essential)

Bachelors/Associate degree strongly required

Excellent knowledge and technical experience in similar role in a customer focus environment with excellent telephony skills

Excellent written and verbal communication skills

General knowledge of internet communication and networking configurations and troubleshooting

Must be able to actively demonstrate a logical and analytical approach to problem solving

Effective time management

Excellent customer service skills

Experience and support of Microsoft Server/workstation operating systems

Experience with supporting software applications via telephone and using remote tools

Experience of supporting LAN/WAN/firewall/proxy connectivity related issues

General knowledge of networking configurations and troubleshooting

Quick learner and ability to adapt to new systems and operating environments.

Previous experience of living and working in the location/region
Desirable Experience & Qualifications

Qualification in ITIL or similar

Qualifications from Helpdesk Institute

Certification in MS Technology or similar IT Certifications.

Basic Knowledge of Cloud and Virtualization.

Demonstrated documentation and training skills

Utilisation of helpdesk tools (e.g. Remedy)

Ability to install/configure IT hardware/component would be advantageous.


سوفت وير تقنية المعلومات

الكلمات الرئيسية

اخصائي الدعم الفني من المستوي 1

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Pearson VUE


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موقع الكتروني https://pearson.jobs/virtual-are/level-1-technical-support-specialist/F13B8085862044AEAC80B02BF3BA3253/job/


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