To protect and safeguard Hotels assets, associates, guest and visitors
while on the premises of the Hotel.
SCOPE / BUSINESS CONTEXT
• A Full Time position based at JW Marriott Marquis
• Number of Direct Reports Vary as per shift
• Titles of Direct Reports LP Officer
• 1 to 2 years experience in
position of similar capacity
Skills and Knowledge
• Computer skills
• English Language
• Quick and eager learner
Education or Certification
• High School or
equivalent similarity experience required
• Dubai Security Guard/ Officer Certificate (SIRA)
following are specific responsibilities and contributions critical to the
successful performance of the position:
• Patrol all areas of the property; assist
guests with room access
• Monitor Closed
Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety
• Lock property
entrances when required.
• Conduct daily
physical hazard inspections.
• Respond to
accidents, contact EMS or administer first aid/CPR as required.
guests/employees during emergency situations.
appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if
• Complete incident reports to document
all Security/Loss Prevention related incidents.
• Handle all interruptions and
• Resolve safety hazard situations.
• Escort any unwelcome persons from the
property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code
• Complete a Loss Prevention shift summary/daily
• Maintain confidentiality of all Security/Loss
Prevention and property reports/documents; release information only to
• Conduct investigations and gather evidence.
• Conduct interviews with relevant
Policies and Procedures
company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited
Regional Office policies and procedures
the privacy and security of guests and coworkers.
confidentiality of proprietary materials and information.
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
company tools, equipment, machines, or other assets in accordance with company
policies and procedures.
other reasonable job duties as requested by Supervisors and Management.
hours as required to do your job but normally not less than 48 hours per week.
listen and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service) to
resolve issues, delight, and build trust.
other employees to ensure proper coverage and prompt guest service.
guests' service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences and acting
on them whenever possible.
guests' service needs in a professional, positive, and timely manner.
guests in conversation regarding their stay, property services, and area
guests with genuine appreciation and provide a fond farewell.
and acknowledge each and every guest with a smile, eye contact, and a friendly
verbal greeting, using the guest's name when possible.
guests/residents with directions and information regarding property amenities,
services, and hours of operation, and local areas of interest and activities.
telephones using appropriate etiquette including answering the phone within 3
rings, answering with a smile in one's voice, using the callers' name,
transferring calls to appropriate person/department, requesting permission
before placing the caller on hold, taking and relaying messages, and allowing
the caller to end the call.
to guests and co-workers using clear, appropriate and professional language.
with and listen to other employees to effectively exchange information.
Working with Others
all co-workers and treat them with dignity and respect.
sensitive issues with employees and/or guests with tact, respect, diplomacy,
and confidentiality. Develop and maintain positive and productive working relationships
with other employees and departments.
with and assist others to promote an environment of teamwork and achieve common
Quality Assurance/Quality Improvement
with quality assurance expectations and standards, e.g. GuestVoice and JW
Marriott Brand Standard Audit.
and locate work-related information using computers and/or point of sale
sit, or walk for an extended period of time or for an entire work shift.
and visually verify information in a variety of formats (e.g., small print).
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance.