منع الخسارة قائد التحول

JOB SUMMARY
To protect and safeguard Hotels assets, associates, guest and visitors
while on the premises of the Hotel.
SCOPE / BUSINESS CONTEXT
• A Full Time position based at JW Marriott Marquis
Dubai.
• Number of Direct Reports Vary as per shift
• Titles of Direct Reports LP Officer
CANDIDATE PROFILE
Experience:
• 1 to 2 years experience in
position of similar capacity
Skills and Knowledge
• Computer skills
• English Language
• Quick and eager learner
Education or Certification
• High School or
equivalent similarity experience required
• Dubai Security Guard/ Officer Certificate (SIRA)
SPECIFIC DUTIES
The
following are specific responsibilities and contributions critical to the
successful performance of the position:
• Patrol all areas of the property; assist
guests with room access
• Monitor Closed
Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety
system.
• Lock property
entrances when required.
• Conduct daily
physical hazard inspections.
• Respond to
accidents, contact EMS or administer first aid/CPR as required.
• Assist
guests/employees during emergency situations.
• Notify
appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if
necessary.
• Complete incident reports to document
all Security/Loss Prevention related incidents.
• Handle all interruptions and
complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the
property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code
responses.
• Complete a Loss Prevention shift summary/daily
activity report.
• Maintain confidentiality of all Security/Loss
Prevention and property reports/documents; release information only to
authorized individuals.
• Conduct investigations and gather evidence.
• Conduct interviews with relevant
parties.
OTHER
Policies and Procedures
• Follow
company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited
Regional Office policies and procedures
• Protect
the privacy and security of guests and coworkers.
• Maintain
confidentiality of proprietary materials and information.
• Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
• Protect
company tools, equipment, machines, or other assets in accordance with company
policies and procedures.
• Perform
other reasonable job duties as requested by Supervisors and Management.
• Working
hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
• Actively
listen and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service) to
resolve issues, delight, and build trust.
• Assist
other employees to ensure proper coverage and prompt guest service.
• Anticipate
guests' service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences and acting
on them whenever possible.
• Address
guests' service needs in a professional, positive, and timely manner.
• Engage
guests in conversation regarding their stay, property services, and area
attractions/offerings.
• Thank
guests with genuine appreciation and provide a fond farewell.
• Welcome
and acknowledge each and every guest with a smile, eye contact, and a friendly
verbal greeting, using the guest's name when possible.
• Supply
guests/residents with directions and information regarding property amenities,
services, and hours of operation, and local areas of interest and activities.
Communication
• Answer
telephones using appropriate etiquette including answering the phone within 3
rings, answering with a smile in one's voice, using the callers' name,
transferring calls to appropriate person/department, requesting permission
before placing the caller on hold, taking and relaying messages, and allowing
the caller to end the call.
• Speak
to guests and co-workers using clear, appropriate and professional language.
• Talk
with and listen to other employees to effectively exchange information.
Working with Others
• Support
all co-workers and treat them with dignity and respect.
• Handle
sensitive issues with employees and/or guests with tact, respect, diplomacy,
and confidentiality. Develop and maintain positive and productive working relationships
with other employees and departments.
• Partner
with and assist others to promote an environment of teamwork and achieve common
goals.
Quality Assurance/Quality Improvement
• Comply
with quality assurance expectations and standards, e.g. GuestVoice and JW
Marriott Brand Standard Audit.
Physical Tasks
• Enter
and locate work-related information using computers and/or point of sale
systems.
• Stand,
sit, or walk for an extended period of time or for an entire work shift.
• Read
and visually verify information in a variety of formats (e.g., small print).
• Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance.