Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
The Manager, Loyalty Projects will support the Senior Manager, Loyalty Projects to drive key continent loyalty projects, facilitating full end-to-end support and liaising with all HQ, ME&A continent, hotel and area stakeholders ensuring optimal and impactful project execution. This project role will support in the deployment of critical initiatives like PoP, Project Silk (and others) while assessing customer, associate and owner feedback - generating insight for loyalty and other continent/HQ initiatives. A strong understanding of the Marriott Bonvoy program, hotel operations (F&B and Rooms, the ME&A consumer is critical to the role.
Education and Experience
Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with a minimum of 4 years experience in the hotel and corporate loyalty operations or related professional area.
CORE WORK ACTIVITIES
The Manager, Loyalty Projects will work closely with the Senior Manager, Loyalty Projects to develop and implement project deployment plans. He / she will play a key role in gathering insights and inform technical prototype delivery of new loyalty solutions. They will also assist in conducting simulation exercises and measuring performance, as well as monitor hotel-level deployment and impact during various POC, pilot and official roll-out phases.
Managing Work, Projects, and Policies
Coordinates and implements work and projects as assigned.
Complies with Federal and State laws applying to procedures.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Manages the flow of questions and directs questions.
Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
Establishes and maintains complete and up-to-date information to ensure accurate reporting.
Represents team in resolving situations.
Maintains and manages inventory and service operations.
Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
Attends and participates in all relevant meetings.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.