Under the general guidance and supervision of the Recreation Manager and within the limits of established policies and procedures, the candidate will be responsible for administering professional high quality massage therapy to clients. At Crowne Plaza Riyadh - RDC we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Your day to day
Ensure Guest satisfaction Develop and propose client treatment plan. Instruct clients about techniques for postural improvement and stretching, strengthening, relaxation and rehabilitative exercises. Record prognosis, treatment, response and progress records. Being attentive to Guests. Accurately and promptly fulfilling guests' requests Anticipate guests' needs. Maintain a high level of knowledge which affects the Guest Experience Demonstrating a 'service' attitude at all times. Taking appropriate action to resolve guest complaints.
What we need from you
Provides a massage service to hotel guests and members alike, within the IHG service standards for guest courtesy and satisfaction. Responsible for inventories and stock tracking related to all items used during massage therapy. Maintains massage room and equipment to proper standards. Complies with Hotel's Health, Safety & Hygiene policy. Perform related duties and special projects as assigned. Conducts a number of daily inspections to ensure cleanliness of areas under management, reporting defects and cleanliness issues to appropriate personnel. Ensure cleanliness includes management of Spa Area. Maintain Health and Safety aspects of Spa. Keep up to date with new treatments. Clean up at end of each shift and after servicing each client. Recognize opportunities to sell, add on sell and up sell. Report repairs and maintenance problems to supervisor. Prepares and maintains appropriate activity reports. Participate in activities concerning protection of environment.
What we offer
Considering your experience and competency for this particular role we would offer you an attractive benefit. Join our family. As in all families, we share a number of values and criteria that are useful for the common good. As a team, we work better: we trust each other, we make good choices and we open our perspectives. You need to be involved: for example, by noticing the details that will make the difference for customers, and constantly seeking to improve things
Report This Job