The Medical Assistant reflects the mission, vision, and values of the organization adheres to the organization’s Code of Ethics and Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Medical Assistant is a member of the health care team primarily responsible for providing support to physicians, nurses, and other licensed medical staff by facilitating efficient patient flow, assisting with various patient care activities, and performing related administrative functions. The Medical Assistant is responsible for ensuring efficient patient flow through the clinic; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.
Assures efficient patient flow through the site: Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
Obtains accurate vital signs, per organization standards.
Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
Promptly informs the provider and registered nurse of any significant change in vital signs or acute symptoms.
Anticipates/sets up equipment or supplies needed for visit.
Cleans and prepares exam room for next patient.
Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
Assists practitioner with medical and surgical procedures in accordance with established protocols such as: Electrocardiogram (ECG), venepuncture, immunizations, setting up procedure trays, specimen collection as directed by Provider.
Provides high quality care by: Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments. Participates in environmental safety rounds.
Maintains vaccine/medication inventory.
Monitors and maintains equipment and instruments according to clinic guidelines.
Assists in ordering supplies and correctly disposes of all expired items.
Adheres to office opening and closing procedures.
Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner: Accepts and performs delegated responsibilities in a positive manner. Offers assistance to others. Attends and participates in staff meetings. Communicates appropriately and effectively with patients and patient care team (in the office and on the phone)
Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner
Experience and Skills Required
Two (2) years’ experience in a relevant role.
Demonstrates exceptional customer service skills utilizing appropriate judgment, independent thinking, and creativity when resolving customer issues
Demonstrates competency in all essential functions as defined by the organization
Maintains a high degree of confidentiality
Exhibits strong interpersonal skills, verbal and written communication skills
Manages conflict and problem solves effectively
Able to recognize emergency situations and implement emergency procedures in accordance with clinic guidelines
Handles challenging situations effectively by locating and contacting other resources
Able to prioritize, multitask, and demonstrate flexibility while adapting to changes in work environment
Able to receive constructive feedback
Exceptional attention to detail and work accuracy
Demonstrates an ongoing interest in quality and strives to reach highest standards
Reports all unexpected patient incidents to supervisor and assists in the completion of incidence reports as required
Maintains competency and skills and attends required training for all system applications
Excellent organizational skills
Functions as patient advocate by actively engaging patient and sharing information with care provider