عربي

الصفحة الرئيسية وظائف في الامارات وظائف IT IT في الإمارات موظف تقنية المعلومات

مكتب خدمات تكنولوجيا المعلومات المسؤول

Julphar

تم نشره يوم 19 نوفمبر 2020

5 - 6 سنوات United Arab Emirates - United Arab Emirates

بكالوريوس العلوم (أجهزة الكمبيوتر). أي جنسية

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


IT Service Desk Officer (Technical support) monitor, maintain and support all computer systems and software of Julphar.
He will provide high-quality end user service as the primary point of contact for Help Desk, Technical/Procedural support and problem resolution to users in Julphar using server-based or personal computer programs and hardware.
He will maintain installation and configuration of computer systems, diagnose hardware/software faults and solve technical problems, screens and processes requests for user access to central systems, either over the phone or face-to-face and maintains security of and access to central systems and confidentiality of information
Key responsibilities & Accountability:
Receive telephone calls from users requesting technical assistance using computer software and hardware or inquiring how to use specific applications.
Responsible for assisting all computer users in the company with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
Installing and configuring computer systems and connecting the systems to Julphar network.
Troubleshoots system problems and diagnosing and solving IT hardware/software faults.
Identifies the nature and cause of the problem and determine the most appropriate solution and responding within agreed time limits to call-outs.
Prioritizes and manages several open cases at one time.
Supports the roll-out of new applications.
Acts as user support to office automation infrastructure i.e. desktop, laptops, and Julphar based system.
User support to office productivity tools; Words, Excel, PowerPoint, Ac, Adobe Acrobat, Zip, including advanced and in interfacing / exchanging data between these different systems.
Acts as First and second-line support; remote and on-site support.
Responsible for the analysis, planning, and scheduling of the user request.
Preform other colleagues job either during their absence or in situation if required.
Qualifications:
- Education
Bachelor s degree in IT, Computer Science or related field.
- Experience:
At least 5 years experience in the same field.
- Training:
Key Competencies:
Excellent Interpersonal relations skills, especially in being a good listener and communication skills.
Good Problem-solving skills.
Must be a team player.
Technical Competencies:
Experience and strong knowledge about Computer hardware, printers, scanners and other peripherals.
Experience in using IT Service management ITIL process
Experience in installation, troubleshooting of Windows XP/7/10, Microsoft office products, adobe and other third-party software.


سوفت وير تقنية المعلومات

الكلمات الرئيسية

Officer IT Service Desk

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Julphar

Established in 1980 in the UAE, Julphar Gulf Pharmaceutical Industries is the largest generic pharmaceutical manufacturer in the Middle East and North Africa. Beginning its journey with the first stand-alone facility that produced 5 products, Julphar now operates 15 globally certified manufacturing facilities. Distributing medicines to more than 40 countries globally, the company maintains a broad range of product portfolio that includes categories such as Pediatric Primary Care, Wound, Anemia and Women Care, Cardiopulmonary Care, Consumer Care, Adult Primary Care, Gastro Care and Pain Management. The company holds the vision to be recognized as the leader for pharmaceutical products and contribute to a better healthcare in the Middle East and Africa region.



Julphar’s 13 facilities are based in the UAE while other manufacturing units are available in Bangladesh, Ethiopia and Saudi Arabia as a part of its international expansion plan. In 2012, the company also launched the only one of its kind Active Pharmaceutical Ingredient (API) manufacturing facility in the Middle East named as Julphar Diabetes, which supported its positioning among the largest manufacturers of insulin in the world. Julphar has bagged several awards and ISO9001 and ISO14001 accreditations. It works closely with regulatory bodies, such as the US Food and Drug Administration (FDA) and the UAE Ministry of Health (MOH) to ensure that all their practices are aligned with the international requirements.



Julphar employs around 3,000 people around the world and believes that its corporate results are achieved due to its dedicated employees. Working for Julphar offers an opportunity for career and personal development.

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