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Manager, RBD - Area Operations
Job Purpose
Ensure branch operations are within policies and procedures through processing, authorizing, audit, support and follow-up
Generic Accountabilities
1. People Management Supervise employees and the team in line with people policies & practices. Communicate operational procedures.
Specific Accountabilities
• Support Provide support and assistance on operational related functions to branch staff
• Customer service Support branch staff and ensure proper servicing of banking needs for customers
• Risk management Ensure line management and personnel awareness of discovered control issues
• Process improvements Identify potential process improvements to ensure achievement of branches performance
• Compliance Ensure compliance, operational risk controls in accordance with regulatory standards and policies
• Audit Maintain ABK s internal control standards, including timely implementation of internal and external audit points
• Reporting Provide regular reports as needed
• Checking Review and handle the following issues a) Cheque book request / KNET, b) Daily transactions c) Returned Cheques d) Dormant account reactivation control e) ATM s reconciliations f) End-of-month reports etc.
• Training Train branch staff on new or changed policies, procedures and systems
Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience
• At least 6 years banking sector experience
• Experience in a branch operations environment
• Experience of processing procedures and practices
• Experience in auditing and investigation techniques
Skills
• Branch operational policies and procedures
• Audit techniques
• Risk identification processes and techniques
• Knowledge of reporting processes
Work Contact
Internal Stakeholders: All Retail Banking Departments, Operations, Facilities Management. Other ABK departments as necessary
External Stakeholders: ABK Customers
Competencies
Decision Making
Courage
Earning Trust
Technical/Professional Knowledge and Skills
Communication
Adaptability
Stress Tolerance
Managing Work
JD Code
RBD 19.2