Under the direction, guidance and supervision of the General Manger Elegancia Hospitality and Facilities Management Services, the Operations Director is to direct and coordinate the day-to-day management of the Operations Department and all operational aspects of project contracts based on company policies, goals, and objectives to ensure service delivery in line with budgeted P&L. They are responsible for providing overall leadership to FM and related services within the business, ensuring an efficient working environment and that KPIs are met consistently.
-Assists upper management in setting goals that promote company growth.
-Oversees daily activity of the Operations Department team, Facility Managers, Engineering Managers and Projects Managers.
-Prepares budgets, schedules, and other organizational reports as needed.
-Manages team workloads in order to meet goals and deadlines.
-Develops plans to increase efficiency, reduce costs and improves existing systems and policies.
-Manage and monitor all project profitability to stay within projected budget
-Ensures customer requirements are met in a timely manner.
-Works closely with other departments to promote efficient company optimization
-Identifies improvement areas and plans and implements systems to boost company effectiveness.
-Executes plans designed to meet company goals by changing policies and coaching employees.
-Coordinates schedules and special event operations for the purpose of ensuring required facilities preparation.
-Overseas the development of long and short-range maintenance plans/programs (e.g. emergency response plans, energy management plans, annual budget, etc.) for the purpose of ensuring that resources are effectively utilized.
-Directs projects to ensure completion within established time frames, project design and budget.
-Ensures FM Manpower is maximized to meet the needs of the business.
-Monitors fund balances of assigned programs and related financial activity to ensure that expenses are within budget limits and/or fiscal practices are followed.
-Participates in meetings, workshops and seminars to convey or gather information required to perform functions.
-Performs other related duties as assigned to ensure the efficient and effective functioning of the work unit.
-Performs personnel functions (e.g. interviewing, evaluating, supervising, etc.) to maintain adequate staffing, enhancing productivity of personnel and achieving objectives within budget.
-Recommends new hires, promotions, termination and transfers to maintain staffing needs and productivity of the work force.
-Researches new products, laws, regulations, etc., to recommend purchases, contracts and maintain district-wide services.
-Ensures all FM manpower is qualified and competent for their role withing the organization.
Provides comprehensive management data to assist business decisions.
-Bachelor’s Degree in Engineering and Operations Management (Essential)
-Member of FM lead body (IWFM /IFMA etc.) or Facilities Management Degree (Essential)
-Recognized Management Qualification (Desirable)
-At least 20 years of experience - 10 years on the job and 5 years in GCC
-Strong Organization and leadership Skills.
-Arabic speaker - desirable
-Excellent verbal and written communication
-Strong Problem-Solving Skills.
-Exceptional Coaching, Strong Decision Making, Action Planning, and Prioritization Skills.
-Sets priorities which accurately reflect the relative importance of job responsibilities
-Can perform at an advance level of Word, Excel, and Power Point