(Briefly explain 4 to 5 main accountabilities of your role.)
1. Security Operation / Surveillance
Shall ensure staff deployed as per SLA, well groomed, well trained, SIRA licenced, uniform, shoes, ID, etc. are provided including winter jackets make sure that is consistent with SIRA compliance.
Responsible and accountable for client SLA/KPIs performance to ensure smooth business operations and resolve any anomalies noticed during the site inspection with prompt follow up as per the SLA/KPIs of each client and evaluate the Supervisors performance consistently at a site(s) and ensure high performance team i.e., Supervisors, Team Lead and Guards. Develop and maintain positive relationship with the clients / contractors and local law enforcement at all-time which supports security operation.
2. Client Relation and Communication / Coordination
Accountable to strengthen client relations and introduce various initiatives with the clients that would help retain WS client base, ensuring that client requests are responded in an accurate and timely manner, assure client retention.
Understand the existing/new contracts in all aspect to get into the pulse of client. Coordinate and communicate in a timely manner with WS Management and work closely with Contract & Procurement, Business Development, Finance and HR Department for all operational related requirements for WS staff deployed under Client Posts within your control to new and existing clients. Coordinate and work with operation support team to ensure that future demands can be accommodated. Maintain contract tenure records to ensure on-time follow-up with internal stakeholders and client for contract renewal document signed-off.
3. Job Charts, Billing backup records, follow up actions
Monitor and approve attendance records, job charts, permanent and temporary service requirement and extend support in invoice follow-up. Act as a point of contact between company and client to resolve issues i.e., operational, contractual and billing in a timely manner and ensure all the job chart soft copies to be submitted to Finance Dept. before 25th of every month and subsequently, submission of signed job charts of each account on/or before the cut of date. Conduct regular meetings with client ensure satisfaction level must be utmost to avoid billing/contractual disputes. Get the variation order if the deployment is not as per the contract, any additional manpower which is exceeding contractual figures it must be referred to BD team for quotation
4. Forecast Manpower, Monitor, Manage records and documentation
Accountable for forecasting manpower requirements for specified client account including resignations, terminations and additional requirements, replacements, mobilization and demobilization. Monitor team’ competences and skills compliance with the operation requirements and ensure readiness to anticipate future needs to ensure business continuity. Control accurate staff needed for each client, Assign responsibilities to the entire staff. Ensure that deployment mechanism is organized and adequately resourced against contract or Purchase Order and avoid excess deployment.
Supervise team attendance record and monitor late arrivals on a site. Initiate disciplinary action on subordinates when an incident reported. Responsible for Performance review of subordinates in line with the department's objectives and KPIs.
5. Client Site Visits and Security Surveys / Mobilization / Supervision & Health and Safety
Responsible to plan, execute, manage and follow up on new, recurring or task based security survey per organization needs. Conduct annual site surveys and consultation with existing clients.
Responsible to plan, prepare, mobilize, manage, and communicate as one point of contact for physical guarding milestones with implementation, follow up and feedback to management until the successful hand over. Recommend solutions to control manpower shortages and excess. Plan, develop and implement continuous training program to train staff for efficient post-to-post inspections. Guide and motivate staff by listening to their problems and resolving issues instantly, encourage diversity and discourage discrimination at all levels.
Supervise the team to implement all HSE regulations as per the post emergency response plan relating to accident and incident.
Essential to demonstrate the ability in identifying potential clients and creating enquires. Any other task assigned by the LINE Manager.
Train and develop UAE National