مساعد فريق العمليات

Operations Team Assistant
This role will be responsible for providing effective support to the Operations Team. Assisting the Operations Team Leader/Operations Manager - UAE with the organisation of the PRO daily workflow so all client tasks are fairly distributed in terms of each team member’s strengths and expertise.
Key responsibilities of the role will include:
Assisting the OTL/OM-UAE with the day-to-day management of the PRO Team to ensure all client requests are handled in a timely manner.
Assist with the maintenance and updating of the daily workflow for PROs and distribute when required.
Offer support to the OTL/OM-UAE with the managing of client requests, liaising directly with the clients, and keeping them updated on the company status as well as the individual employee’s visas status.
Receiving documents from clients for new processes.
Preparing documents for applications and processes.
Checking client documents for validity and any possible complications that might delay applications.
Building relationships with clients.
Working with company CRM and maintain information correctly.
Maintaining the Tracker spread sheet in relation to all processes being undertaken.
Liaise with other staff members effectively to complete the assigned tasks.
Advise and guide other staff members.
Complete all general administration in a timely manner.
Monitor and log the documents in the safe.
Attend weekly operations meeting with Ops Team and PROs, leading these meetings in the absence of the OTL/OM-UAE.
Accountable for all important and secure client documents, their location and safety, such as e-signature cards, passports, EIDs and POAs etc.
Monitor the effective use of the PROs time to ensure they are working smartly and efficiently.
Prepare comprehensive information for the clients following research tasks by the PROs.
Complete ad hoc special projects as and when required.
Promote the PRO Partner Group brand image and values through own appearance and behaviour so that it reflects the high standards of the Group.
Requirements:
Excellent written and verbal English
IT competency (Microsoft Office)
Excellent keyboard skills
Minimum of 1 year related UAE work experience
If you are interested in this opportunity and meet the role requirements then we would like to hear from you.