He / She supervises and heads (hands on) the service activities in the outlet aiming all times for the highest possible customer satisfaction.
General Tasks and Responsibilities:
1. Specific Duties and Responsibilities:
Works in close cooperation with the Kitchen and Stewarding
He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP s i.e. guest care, product knowledge, grooming standards, up selling, etc.
Monitor s duty schedules for the respective team.
Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
Works towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
Ensures that under no circumstances the entrance door is left unattended.
Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
Contributes to the upkeep of the outlet s database of regular guests.
Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
Resolves guests complaints directly or consults with immediate Supervisor.
Does all mis en place work according to a whole day service requirements.
Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
Attends regular departmental meetings and conduct s briefings (on behalf) and contributes to an open communication with in the assigned team.
Familiar with the outlets menu and promotional activities.
Contributes to meet / maximize the monthly revenue budget for the respective outlet.
Familiar with the company s internal policies and safety procedures.
Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
2. General Responsibilities
To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
To generally promote and ensure good inter-departmental relations.
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
To adhere to Company and Hotel rules and regulations at all times.
3. Occasional Responsibilities
To report any equipment failures/problems to the Maintenance Department.
To pass any maintenance requests to the Maintenance Department.
To participate in any Training/Developments schemes as recommended by senior management.
To assist the Duty Manager in any task outlined/detailed by him/her.
To comply with any reasonable request made by management to the best of your ability.