عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف مدير فني في دبي مدير تقنيقي

المدير الفني للشريك

Meeting Point Tourism LLC

نشرت في ديسمبر 31, 2019

1 - 2 سنوات دبى - الامارات العربيه المتحدة

أي تخرج. أي جنسية

سهل التطبيق

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Service Delivery:
Resolve day to day enquiries acquired from the business via email or ticketing system.
Report any anomalies influencing flawless functionality of service provided and ensuring the root cause of such behavior.
Perform delegated and periodic assignments to elevate the quality of work and optimize processes.
Ensure that services tendered are in-line with SLA definitions.
Create day to day reports to enable smooth shift handover.
Proactively communicate with business on incidents or issues.
Constantly learn and adjust to dynamic changes dependent on technology development and knowledge sharing within and outside of the team.
Customer Excellence:
Monitoring and analyzing traffic (XML data exchanges) trends between YouTravel and our customers and suppliers.
Analyzing customer behavior and escalating problems directly with the Key Account Managers and Service Desk functions.
Collecting data for analysis and statistics to support with writing change requests or requirements for development changes.
Acting as an ambassador to our customers while upholding the core values of the organization.
Working closely with customers to improve mapping and booking workflows.
Actively taking a lead in customer projects and ensuring expectations are managed.
Efficiency Control:
Suggest and implement improvements to IT support processes and systems.
Ensure the regular monitoring of systems to swiftly identify problems.
Acting as the principle lead in data quality, continuous improvement by identifying problems and inefficiencies in a timely manner.
Ensuring all systems and processes adhere to Key Performance Indicators and escalation procedures are followed correctly.
Produce KPIs to support your team with improving efficiency.
Ensuring your objectives are executed on time and to the standards outset by the organization.
Skills and Abilities:
Extensive experience in Microsoft SQL server around producing queries and extracting /manipulating data.
Fluent in XML, REST and SOAP.
Good knowledge of networking, TCP/IP, HTTP and SSL.
Exposure to PowerBI.
At least one year of experience in New Relic APM.
Ability to extract data from various platforms, transform and build reports quickly in excel.
Communication Skills:
Customer focused attitude.
High accountability and proactive approach.
Can do attitude and ability to collaborate effectively and work as part of a team.
Good problem solving and troubleshooting skills.
High availability to work on day and night shifts.
Ability to delegate incidents and manage communication between all parties involved.
Excellent command of English both written and verbal.
Knowledge and Experience:
Minimum 2 years experience in an IT service desk environment.
ITIL certified.
Familiar with writing reports such as incident post-mortems and surfacing recommendations to support with continuous improvement.


الكلمات الرئيسية

المدير الفني للشريك

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Meeting Point Tourism LLC


عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
-

موقع الكتروني https://www.meeting-point.com/job/meeting-point-youtravel-tourism-dubai-full-time-partner-technical-manager/


معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو