قائد فريق الدفع

Job Description
To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:
valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit. This shall happen by working in partnership with all business functions to contribute to commercial growth.
Contribute to the creation and operational implementation of the local customer relations' action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
Analyze customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
Maintain relations with external and internal partners, e.g. cash in transit company.
Ensure operational excellence in daily operations in order to enhance the easy buying experience.
Support proactively with customer insights for business and functional improvements.