Premier Support Officer


Posted on February 18, 2020

2 - 5 سنوات الدوحة - قطر

أي تخرج. القطري

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Job Description

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We are looking for Premier Support Officer

Role Overview

The job holder is required to provide excellent high standards of customer service as he/she would normally be the first point of contact while assisting Premier customers to complete their transactions

Duties & Responsibilities

• Provide excellent customer service and handle Customer queries.

• Handle phone calls, respond to emails and meet customers when PCM / PRMs are away / busy.

• Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for
cross sell.

• Provide customers with Account / Credit Card statement as requested.

• To offer the 8 Global Premier Service Standards.
• Forward to Scanning / SD all applications after checking that all are in-order and authorized as appropriate to prevent any errors.

Reply for all discrepancies received from GR / SD.
• Prepare letters for RP follow up and collect and update RPs received from customers and send them to SD for filing

• Prepare introduction, Balance, Salary, Outstanding liabilities and clearance letters and mail lists for dispatch.

• To effectively use CRMS as a tool to update contact history and cross sell bank products

• To be conversant with policies and procedures and all subsequent updates related to RBWM

• By attending regular weekly sales activity meetings to update sales performance with Premier
Centre Manager, provide MI.

Helpdesk/Customer Service/Telecalling

Desired Candidate Profile

Experience & Qualifications:

• University graduate or in course of completing university study.
• Minimum two years of experience in the banking sector, preferably in a customer-facing role.
• Fluent English (written\spoken).

Business Area

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels.For more information visit.

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

'Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets'


Premier Support Officer PCM PRMs Credit Card RBWM banking Support Officer CRMS Customer queries Retail Banking Wealth Management Customer Service Customer Care Customer Support

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ولد HSBC من فكرة واحدة بسيطة – بنك محلي يخدم الاحتياجات الدولية. في مارس 1865، فتح HSBC أبوابه للأعمال التجارية في هونغ كونغ، مما ساعد في تمويل التجارة بين أوروبا وآسيا.

لأكثر من 150 عاما قمنا بربط العملاء بالفرص. نحن نمكّن الشركات من ازدهار الاقتصادات المزدهرة، مما يساعد الناس على تحقيق طموحاتهم. اليوم، نحن نخدم أكثر من 40 مليون عميل في جميع أنحاء العالم في 65 دولة وإقليم.

شكلت تجارب القرن ونصف القرن الماضي طابع HSBC. نظرة على تاريخنا يفسر لماذا نحن نؤمن بقوة رأس المال، في مراقبة صارمة للتكاليف وبناء علاقات طويلة الأمد مع العملاء.

لقد نجا البنك من التغيير في جميع الأشكال - الثورات والأزمات الاقتصادية والتقنيات الجديدة - وتكيف للبقاء على قيد الحياة. الطابع المؤسسي الناتج عن ذلك يمكّن HSBC من مواجهة تحديات القرن الحادي والعشرين.
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موقع الكتروني https://www.hsbc.com/

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