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Principal Advanced Support Engineer - Core Database

Oracle

Posted on October 5, 2020

5 - 8 سنوات Cairo - Egypt

بكالوريوس العلوم (أجهزة الكمبيوتر). أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.
Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
*
Preferred Qualifications
Advanced Customer Services is a global organization within Oracle, providing tailored mission-critical support services to customers with complex IT requirements. We provide customized, proactive solutions for all Oracle applications and technologies: Sun Servers and Storage, Database, Middleware and Applications.
Advanced Services Engineers (ASE) provides support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging Oracle s support-based intellectual property and customers experiences throughout their involvement with Oracle s technologies.
Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies.
CORE ACTIVITIES AND RESPONSIBILITIES:
Delivering high quality technical services to ACS customers.
Ensuring adherence to internal methodology, tools and quality standards.
Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities
Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required
Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS
Manage and resolve Customer Requests according to product main strategy and model.
Respond and resolve customer issues within Key Performance Indicator targets.
Maintain an up-to-date and in-depth knowledge of new products.
Ensure the timely completion of planned proactive tasks and Customer Requests.
Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.
Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
Related Work Experience
The candidate should have MIN 5-8 years of experience in using and administrating Oracle database server with strong knowledge of UNIX, Linux and/or Windows. Experience in RAC, DB Performance, or Backup/Recovery is a Must.
Formal Education or Equivalent:
The candidates should have a degree in Computer science or similar. Oracle Certified Professional (OCP) is a must/ (OCM) is a plus in Oracle platform products including database, Cloud certified is preferred.
Skills
Strong knowledge of UNIX, Linux and/or Windows.
Strong Experience on SuperCluster, Exadata machines.
Experience in RAC, DB Performance, DB patching/DB upgrades or Backup/Recovery is a must.
Experience in one or more of the following technical areas is a plus:
Oracle Security Products, Oracle Data Guard, Oracle Golden Gate, SQL Tuning, Corruption, Exadata , Super Cluster, ZFS, ZDLRA.
Having excellent written and spoken English is a must with strong Communication skills.
Candidate should have Customer focus, working globally, team working and results orientation skills.
Others (Mandatory):
Candidate should be:
Willing to travel for long tasks or high frequency.
Willing to work on 24x7 and flexible hours (Out of hours and weekends)
Detailed Description and Job Requirements
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


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الكلمات الرئيسية

Principal Advanced Support Engineer

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Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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موقع الكتروني https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=459298


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