عربي

الصفحة الرئيسية وظائف في مصر وظائف في القاهرة وظائف مهندس دعم في القاهرة مهندس دعم

مهندس دعم رئيسي

Oracle

نشرت على أكتوبر 21, 2020

6 - 10 سنوات Cairo - Egypt

بكالوريوس في التكنولوجيا / الهندسة (أجهزة الكمبيوتر). أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
*
A highly experienced Senior Oracle Applications DBA with deep technical expertise in installing, configuring, upgrading, migrating and managing large production builds of Oracle Applications and EBS Suite of Products. Ideally should have 6-10 years of hands-on experience as an Apps DBA managing production environments. Strong in Oracle Applications performance tuning and troubleshooting middleware stack components.
Responsibilities
· Works at customer site in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12, Oracle MW components (Web Logic, OID, etc..)
· Works with support to resolve Customers SRs.
· Conduct knowledge transfer sessions both within the Oracle team and to end users.
· Work closely with the functional team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
· Ensures that new services are appropriately captured and put in ACS corporate repository
· Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Supply Chain area.
Technical Qualifications
· Highly experienced in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12.
· Proven exposure of installation of Oracle Application R12.1 & R12.2 on Enterprise Linux production environments.
· Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc.
· Good Conceptual knowledge of Oracle RDBMS internals, Backup & Recovery using RMAN, performance tuning, logical and physical design of database.
· Experience working in an enterprise environment and supporting critical production databases and applications.
· Experience in installing, configuring, upgrading and administering different versions of Oracle Database.
· Strong experience working as an Oracle Applications DBA in 12.x versions. Solid understanding of the product architecture and ability to analyze and solve issues across multiple layers of the stack.
· Exposure to RAC and ASM Administration.
· Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools.
· Hands-on experience with Oracle Enterprise Manager.
· Must be familiar with day-to-day operations such as monitoring, performance tuning and making recommendations after generating AWR and ADDR reports.
· Troubleshooting memory related errors with Oracle 12c and Patching with RAC and Non RAC.
· Provide support for Oracle database environments that include problem identification, reporting, tracking, analysis, and resolution.
· Strong shell scripting knowledge.
· Good knowledge of PL/SQL.
· Experience in working with Oracle Applications & Databases running on Oracle Cloud platform.
· Experience in migrating on premise databases to Oracle Cloud.
· Basic software networking skills.
Other Qualifications:
• · Strong English written/verbal communications
• · Self-motivated individual who works well in a team environment.
• · Willingness to work in shifts & weekends as required.
• · Willingness to travel in the region (MEA) and work out of client locations.
• · Willingness to provide on-call support on a 24/7 basis when needed.
• · Experience in working as part of Global/ Matrixed/ Remote teams.
• · Self-driven, ability to work under minimal supervision.
• Excellent Analytical skills.
Experience :
6 years of overall experience in relevant technical roles.


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الكلمات الرئيسية

Principal Support Engineer

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Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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موقع الكتروني https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=471769


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