عربي

الصفحة الرئيسية وظائف في الامارات وظائف في أبوظبي وظائف منسق جوده في أبو ظبي منسق الجودة

Property Coordinator – Quality Control - اللغة العربية

Nationwide Middle East Properties

نشرت في نوفمبر 20, 2019

5 - 10 سنوات أبو ظبي - الامارات العربيه المتحدة

أي تخرج. أي مواطن عربي انثى

اللجان

سهل التطبيق

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

• Maintain a professional relation of the owner with the client of his or her property.
• Will be in charge of negotiating contracts with the clients.
• Responsible for answering every prospective resident call, performing a pre-screen to determine needs and qualifications and forwarding the call to an agent for follow-up.
• Answer each prospect call to establish initial contact and answer questions regarding specific home
• Identify the needs of the prospect and provide information relevant to the need.
• Ensures every caller has as positive an experience as possible.
• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
• Maintains call center database by entering information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer.
• Monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
• Performs call monitoring and provides trend data to site management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Performs monitors of customer care email responses.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff.
•Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
• Perform other duties as assigned.


عقارات

ملخص المرشح المطلوب

• Bi-lingual is a must
• Must have strong verbal communications, customer service training, and good writing skills as well as analytical, leadership and managerial abilities.
• Must have a positive attitude.
• Ability to provide professional efficient customer service.
• Must be Arabic.
• Call Center Experience is a must
• Excellent verbal, written and interpersonal communication skills;
• Outstanding customer service skills and dedication to providing exceptional customer care;
• Must be self-motivator and self-starter;
• Focus on quality and customer service;
• Exceptional listening and analytical skills
• Solid time management skills;
• Must be able to effectively deal with people at all levels inside and outside of the Company;
• Creative ability & writing proficiency;
• Ability to multitask and successfully operate in a fast paced, team environment;
• Must adapt well to change and successfully set and adjust priorities as needed;
• Must be proficient with Microsoft Office (intermediate Word, basic Excel);

الكلمات الرئيسية

منسق الممتلكات خدمة العملاء دعم العملاء علاقة عملاء أدارة علاقات العملاء ، ماهر في إستخدام الحاسوب

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Nationwide Middle East Properties

Nationwide Middle East Properties

معلومات إضافية مطلوبة

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