IHG is one of the world's leading hotel companies, with 400,000 colleagues working across more than 100 countries to deliver True Hospitality for everyone. ... The heart of our company has always been our people. Our talented colleagues play a critical role in bringing each of our preferred brands to life.
Your day to day
As Guest Service Associate/Front Office Associate, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:At Holiday Inn we want our guests to relax and be themselves which means we need team members to: Be you - by being natural, professional and personable in the way you are with people Get ready - by taking notice and using your knowledge so that you are prepared for anything Show you care - by being thoughtful in the way you welcome and connect with guests Take action - by showing initiative, taking ownership and going the extra mileDuties and Responsibilities
FINANCIAL RETURNS To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. Achieve positive outcomes from Guest queries in a timely and efficient mannerMaximize room PEOPLE We are proud of 'Our People' with the capability to multi-skill and maximize efficiency at every Crowne Plaza. Get familiar with the responsibilities and processes that facilitate you to Hire, Train, Involve and recognize your team members. By ensuring consistent service standards and brand-led behavior
GUEST EXPERIENCE Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Demonstrate a high level of customer service at all times Ensure that both the Duty Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
RESPONSIBLE BUSINESS Efficient Check in and Checkout process as per S.O.P Be aware of the company's Loyalty programs and its various levels. Ensure all vacant guest room dockets are checked for any bills or checked out registration cards. Ensure all guest profiles are updated after check-in and reviewed by the DM prior to filing. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards
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