Relationship Manager


Posted on February 3, 2020

2 - 8 سنوات أبو ظبي - الامارات العربيه المتحدة

Intermediate School, Any Graduation, Secondary School, Diploma. الإماراتية (الإمارات العربية المتحدة)

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Job Description

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About HSBC

HSBC is one of the world’s leading international banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

SMEs play a significant role in driving the economic health of most markets around the world and represent the vast majority of businesses in any economy. As the world continues to become more connected, SMEs will increasingly become international and we know that international customers are more profitable and that HSBC is better placed to meet their needs than for purely domestic customers. Accordingly, we have a clear strategy for Business Banking to be the International SME Bank

The jobholder is expected to acquire, retain and expand relationships with customers we want to bank within Business Banking profitably, by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept.

The jobholder’s portfolio will consist of both domestic and international relationships and the role will involve managing all aspects of the relationship including the inherent credit and operational risks
. The jobholder will be responsible for establishing a strong, visible profile within the business area and focusing on the delivery of the Bank’s capabilities within Business Banking

Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

Duties & Responsibilities

Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do, setting world class standards

•Grow sustainable revenues from existing* customer portfolio and through targeted acquisition of quality new* customers

• Structure credit facilities to ensure optimum balance between customer and HSBC interests within the bounds of prudent banking

• Proactively develop effective strategies to manage relationships, both existing and new, by anticipating customer needs and providing superior quality services resulting in increased wallet share.

• Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies.

• Increase profitability, relationship depth while minimizing risk.

• Generate cross country referrals facilitated via Global Links and local or overseas IBC, whichever appropriate.

• Work with product partners (such as GLCM, Trade, Insurance) to assess needs of international and domestic customers and offer appropriate solutions.

• Align to MTO and Area Operating Targets defined by the Group (Revenue, RWA, RoRWA).

•Build a network of business introduces in the local professional and business community

Sales/Business Development

Desired Candidate Profile

Experience & Qualifications

• Knowledge of the HSBC’s Business Banking products and services.

• Proven ability in identifying and meeting customer needs through a broad range of products and services.

• Proven analytical ability, with experience of credit or relationship management within the BB sector.

• Proven level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues.

• Good understanding of the local and international ‘Commercial’ environment, with a passion for understanding a broad range of industries and businesses and a determination to keep this knowledge updated.

• Proven ability to innovate and deliver creative and flexible customer solutions.

• Ability to differentiate from the competition through the delivery of a responsive and proactive relationship management service and to engage with clients at both a strategic and transnational level.

• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.


Relationship Manager international clients Banking Customer Relationship Client management RM Sales quality acquisition Retail banking Private Banking Wealth Management Corporate banking SME Sales Wholesale Banking Business Banking

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ولد HSBC من فكرة واحدة بسيطة – بنك محلي يخدم الاحتياجات الدولية. في مارس 1865، فتح HSBC أبوابه للأعمال التجارية في هونغ كونغ، مما ساعد في تمويل التجارة بين أوروبا وآسيا.

لأكثر من 150 عاما قمنا بربط العملاء بالفرص. نحن نمكّن الشركات من ازدهار الاقتصادات المزدهرة، مما يساعد الناس على تحقيق طموحاتهم. اليوم، نحن نخدم أكثر من 40 مليون عميل في جميع أنحاء العالم في 65 دولة وإقليم.

شكلت تجارب القرن ونصف القرن الماضي طابع HSBC. نظرة على تاريخنا يفسر لماذا نحن نؤمن بقوة رأس المال، في مراقبة صارمة للتكاليف وبناء علاقات طويلة الأمد مع العملاء.

لقد نجا البنك من التغيير في جميع الأشكال - الثورات والأزمات الاقتصادية والتقنيات الجديدة - وتكيف للبقاء على قيد الحياة. الطابع المؤسسي الناتج عن ذلك يمكّن HSBC من مواجهة تحديات القرن الحادي والعشرين.
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موقع الكتروني https://www.hsbc.com/

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