As Reservations Agent, you will:
Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel's selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit.
Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.
Our magnificent hotel is located adjacent to the Dubai Creek Golf & Yacht Club. Situated just minutes away from the city centre, world-class shopping and prime business districts, Park Hyatt Dubai is a haven of tranquil elegance amidst the vibrant city of Dubai. All 223 guest rooms boast stunning views across Dubai Creek from their balconies or terraces. A selection of six restaurants and bars serve an array of fantastic cuisines. Featuring wood-fired ovens and open-plan kitchens, Park Hyatt Dubai brings drama to dining. Additionally, our hotel includes five meeting rooms and our exclusive day spa Amara. We are looking forward to welcoming you to our team!
Ability to represent the Park brand.
Good communication skills in English. Command of another international language will be an asset.
At least one year of work experience in a hotel / restaurant with high standards.
Your characteristics will be representative of our values: Humility, Respect, Creativity, Integrity, Empathy and Fun.