The overall scope of the job includes serving food and
beverages to guests in the assigned outlet, providing a courteous,
professional, efficient and flexible service consistent with the standards of
the hotel and in line with Kempinski s DNA values in order to encourage sales
and maximize guest satisfaction.
Emerald Palace Kempinski Dubai
An impressive 100,000
square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously
appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by
pristinely landscaped tropical gardens are eight highly appointed royal villas
with stunning views of the Palm Lagoon. The hotel s wide variety of international
restaurants, boutique mall and cinema provide ample dining and entertainment
attractions. With its opening in 2018, the hotel s classical design will
complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which
has been developed in the same architectural style and is located on the
Responsibilities and essential job functions include but are
not limited to the following:
• Report to duty
punctually wearing the correct uniform, clean and well pressed including
appropriate shoes (polished) and nametag at all times according to the
hotels dress code & Kempinski grooming standards, maintaining a high
standard of personal appearance and hygiene at all times.
• A courteous,
professional and efficient service is provided at all times.All duties and
tasks are performed as per the tasks required at the outlet.
• Be knowledgeable
of all services and products offered by the hotel.
• Have a thorough
knowledge and understanding of all food and beverage items offered by the
• Have the
knowledge and understanding to explain and perform upselling all items
offered by the department assigned as well as offering alternatives.
• Monitor operating
supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the
place of work and surrounding area is kept clean and organized at all
perform opening and closing procedures established for the assigned outlet
• Handle guest
enquiries in a courteous and efficient manner and report guest complaints
and feedback to supervisors.
• Report guest
complaints immediately to the supervisors and ensuring follow up is
performed with the guest.
• Be knowledgeable
to operate the existing POS system based on the trained responsibility
level as assigned in the department.
• Understand and
strictly adhere to the rules & regulations established in the hotel s
policy manual and the hotel s policy on fire, hygiene, health &
• Maintain a good
rapport and work relation with staff in the assigned department and within
• Attend and
contribute to all staff meetings, departmental trainings and hotel
initiated trainings scheduled.
reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any
changes in the department as dictated by the hotel management.
• Assist in
carrying out scheduled inventories of products and operating equipment.
• Perform any other
assigned reasonable duties and responsibilities as assigned.
• Project at all
times a positive and motivated attitude and exercise self-control.
• Maintain and
update the restaurants guest history.
• Maintain a
legible and up to date reservation book.
• Maintain and
coordinate the printing of the respective restaurant menus.
excellent communication to all related departments i.e