عربي

الصفحة الرئيسية وظائف في الامارات وظائف اخصائي في الإمارات متخصص في تكنولوجيا المعلومات

Retail & CRM IT Specialist

LVMH

تم نشره يوم 4 فبراير 2021

2 - 3 سنوات United Arab Emirates - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Position
THE CONTEXT ________
LVMH Perfumes & Cosmetics Middle East manages 8 different brands including Parfums Christian Dior, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Guerlain and Benefit Cosmetics. LVMH P&C Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents structures.
YOUR MISSION ____________
Day-to-day Retail Applications support
• Direct responsibility on local LVMH Retail Solutions support with help of central and/or regional LVMH PCIS Teams owning core Retail Applications:
• RTK: Specific Master data maintenance
• Report analysis
• Userguide and document update
• Ensure systematic month-end data reconciliation between POS / ERP / BI Systems
• Work and coordinate with Chalhoub IT for local Chalhoub Retail solutions support:
• Technical troubleshooting
• Provide XSTORE POS, BI application support to office-based employees
• Monitor daily POS Data flows and coordinate with stores in case of any issues with sales integration to solve problems
• Infrastructure & network setup checking with support with Retailers
• Assist business team on their daily tasks
CRM and E-commerce Application Support
Local Application support for E-commerce and CRM Applications
• For E-commerce
• Supports E-CRM data integration and troubleshooting
• Manage the Parfums Christian Dior customer service integration
• For CRM projects act as local support point of contact for local or central CRM solutions locally rolled-out such as:
• Satisfaction meter implementation
• IPOS campaign troubleshooting
• Opt-in/Opt-out flow integration
POS and CRM Integration Projects
• Lead key regional business projects and services with operational excellence
• Drive all project to complete promptly with proper documentation, within allocated timeframe and budget
• Clearly communicate with stakeholders and provide frequent updates on project progress
• Provide trainings to users whenever necessary
• On LVMH Owned Solutions - Manage & coordinate local roll-out of central and/or regional solutions for POS & CRM and related projects:
• Change requests gathering
• New market roll-out or new Counter opening (liaise with Infoware for counter opening (setup)
• Coordination, iPOS version upgrade, MobilePOS version upgrade )
• Current projects (on-going and need to be started)
• iPOS upgrades coordination with HQ & business
• Full transition to Infoware back office and POS (integration with Chalhoub ERP, stock management, BI )
• Retail BI projects scorecard implementation
• On Chalhoub solutions Manage projects on behalf of LVMH and coordinate with Chalhoub IT for delivery:
• Coordinate the XSTORE updates with Chalhoub IT developers & make sure it is compliant with LVMH Audit guidelines
IT budget follow-up
• Maintain relevant POS IT inventory which includes End User Computing devices and IT Infrastructure devices
• Maintain any IT documentation which may include network configurations and diagrams
• Maintain IT budget, including Licences cost and settle invoices payment with relevant departments, manage communication with PCIS & vendors
• Ensure all standards, policy and processes are followed promptly
• Participate in budget planning, cost allocation/recharge and expenses monitoring
Profile
PROFILE ____________
Technical IT Knowledge and experience
• IT or Information System scholar background / certification
• Relevant working experience on Digital, Retail, CRM subjects
• Strong knowledge on CRM, e-commerce, Retail and Digital platforms
• Working experience in Oracle and SAP
• Database knowledge (MS Access, MySQL)
Personal Skills
• Demonstrate leadership and responsibility for services and a track record in the delivery of excellent customer service
• Ability to work well in a matrix and fast-paced environment, coordinating with different teams
• Experience in translating business needs into successful IT solutions
• Excellent written and oral communication skills in English
• Proactive
• Detail oriented and well organized
• Autonomous


مبيعات / تطوير الأعمال

الكلمات الرئيسية

Retail & CRM IT Specialist

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

LVMH

LVMH is a renowned European multinational luxury goods company and a prestige brand in wines and spirits, watches and jewellery, perfumes and cosmetics, fashion & leather goods. Headquartered in Paris, LMVH enjoys a robust presence in Dubai and is among the best known luxury brand in the UAE.





LMVH has a strength of over 1.2 lac+ employees around the world and believes in bringing critical skills to each of its employees. It strongly focusses on creative bent of mind, entrepreneurial skills, international outlook and an appreciation for luxury goods.





The company also offers a conducive environment for career management and skill development through a series of interactive training programs.



المزيد
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الاتصال

الاسم / التعيين:
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موقع الكتروني https://www.lvmh.com/job/?ref=SSCPC00822


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