Assist in the monitoring of correct system set up and reservation flow, data quality in order to support the Revenue Manager in taking strategic decisions, inventory and rate availability planning
Should perform other duties assigned by superior(s).
Involved in developing revenue initiatives on total revenue management inclusive of all revenue generating departments which could include finding data, planning and organizing reporting schemes, assist in drawing conclusions and commentary on various KPIs, analysis of comparisons
Liaising and networking with a range customers, colleagues, suppliers and partner organizations
Communicating with target audiences and managing customer relationships
Involved in all e-commerce activities including rate structure and observation of rate parity and rate display on various online channels, B2B and B2C, content display, selling paths and customer buying experience
Assisting when requested to social media campaigns, content, feedback and guest reviews management
Assisting with various reports and statistics as requested by the Director of Revenue
Assist and follows up with customer feedback related to the Reservations department
Conducting market research/surveys, actively in marketing intelligence. Monitors competitors activities at all times
Be actively involved in planning and executing of strategical actions and tactics agreed by the management under the supervision of the Revenue Manager
Development and execution of the online activities to drive business including content updates
Ensuring constant update of new technologies and strategies to ensure the brand
remains at the forefront of online with the design
Responsible to submit weekly report with detailed activities of undertaken actions
Actively involved in suggesting ideas to enhance traffic in Rooms and all outlets including F&B & Spa
Regularly review competitive websites in terms of product range, marketing, pricing, content, booker experience, competitiveness of sales conditions and rates
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure
and a desire to stretch your limits: that s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel s success
is due to the professionalism and enthusiasm of its 30 000 employees who
have been embodying the brand s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees:
"At Novotel, we grow faster" . To transform this promise into reality, Novotel
has implemented a unique human resources policy declined around five main
professional career paths. Novotel accompanies each employee throughout their career.
Integration, geographic mobility, bridging provision, skills development everyone
is given the opportunity to progress quickly and go further. Impossible is not Novotel.