At Crowne Plaza , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and Create confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Encourage success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Make it happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Welcome to IHG. Now that you are part of our family, let us explain the role you will play. To create memorable experiences by providing exceptional service in our unique setting. Key Responsibilities and Duties:
Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees and serve as a role model to the employees.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Jump into other ad-hoc duties when your colleagues need your help
What we need from you
You'll be committed to delivering fantastic customer service, but will also be a competent leader with strong communication skills that mean you can interact with all levels of colleagues and guests.With a flexible approach, and able to quickly adapt to change, you'll have worked in this environment before and have a real eye for detail. Ideally you'll have leadership experience in an F&B environment and the proven ability to go the extra mile for our customers.You will be organised and structured and be able to multi-task and prioritise as required
What we offer
Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day
Free meals on duty
Free sharing accommodation