عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف المراقب العام في دبي مراقب

تحكم الغرف

Marriott Hotels Resorts /JW Marriott

يعين في أغسطس-أب 8, 2019

2 - 3 سنوات دبى - الامارات العربيه المتحدة

أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

JOB SUMMARY
Assign room according to guest request
and preferences whenever possible. Pre-register designated guests and prepare
key packets. Organize and coordinate check-in/pre-registration procedures for
arriving groups. Review/Track/Accommodate requests for room/check-out changes
when possible; communicate status to appropriate staff. Confirm reservations
and cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File guest
paperwork or documentation. Set up/process all guest check-ins/check-outs.
Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately, completely, and
legibly.
SCOPE / BUSINESS CONTEXT
• A Full Time position based at JW Marriott Marquis
Dubai.
• Number of Direct Reports - 0
• Titles of Direct Reports 0
CANDIDATE PROFILE
Experience:
• Ideally will have
experience in a similar supervisory position within front office department.
Skills and Knowledge
• Strong
Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and
reliable
• Able to work
alone and within a team
• Problem Solving
and Complain Handling
• Leadership
• Multi-Tasking
• Strong organizational
and time management skills
• OPERA, MARSHA,
IMS, GXP, Microsoft Office and other operating systems
Education or Certification
• Good level of
English essential
SPECIFIC DUTIES
The
following are specific responsibilities and contributions critical to the
successful performance of the position:
• Be familiar with
Hotel services, operational hours and ongoing promotions.
• Have a thorough
knowledge of JW Marriott Marquis Hotel product and services.
• Have a good
knowledge of local area and surrounding facilities. Provide recommendations and
direction to guests whenever needed.
• Check House Count
to establish selling strategy for shift, monitoring it regularly during shift
and responding to any changes.
• Ensure Daily Log
and all forms of communication are used to full capacity and relevant
information is handed over to the next shift throughout the shift and briefings
• Demonstrate and
promote Quality Awareness amongst Front Office team. Seek ways to improve and
maintain guest satisfaction scores for all front office sections.
• Ensure
Contingency Reports are regularly printed and filed accordingly.
• Pre Block VIP and
Marriott Elite members arrivals taking into account any special requirements.
• Ensure that all
arrivals, departures, no shows, extensions and OPERA related reservation
amendments are performed on a timely manner in order to avoid further confusion
to all reception associates.
• Ensure that all
concerned departments are informed in regards of room moves, no-shows, early
arrivals, special requests, repeat guests or other guest preferences.
• Follow MRT
program with housekeeping department.
• Be fully aware of
Credit Policy and supervise compliance, keeping manager and all concerned
departments informed of any possible credit risks.
• Supervise and
arrange all long stay guest reservations. Payments, guarantees, contracts,
extensions, outstanding balance and other requirements throughout their stay.
• Have thorough
knowledge of Cashing up procedure.
• Be familiar and
promote Marriott Rewards Program and encourage all front office associates in
order to achieve monthly target.
• Be in charge of
virtual concierge and ensure that all guest requests and information updated in
OPERA and communicated to other departments
• Supervise
accurate and thorough Bucket Check.
• Encourage all
associates to keep working areas clean and tidy
• Have a thorough
knowledge of OPERA, MARSHA, IMS and other front office related operational
software.
• Be familiar with
all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
• Participate in
the training and development of Front Office Associates and provide training to
associates when necessary
• Be aware of
remedial steps to be taken to rectify Housekeeping discrepancies.
• Support and
practice Empowerment within the Front Office
• Understand all
front office sections and their operational requirements.
• Be able to work
shifts around the business needs to assist all front office sections.
• Be reliever for
the night supervisor when needed.
• Be able to
identify and resolve Guests problems and feedback up to the guest satisfaction
• Ensure that LEARN
and 5W s methods are followed whilst dealing with constructive guest feedback
and ensure that all concerned application are filled and concerned departments
are informed
• Have a thorough
knowledge of all Emergency Procedures
• Supervise guest
registration and all relevant registration details required by the UAE law.
• Assuring that all
Front Office receptionists are continually updated with hotel rates, packages
and discounts
• Have a thorough
knowledge of Visa policy and procedures and assist in absence of visa
coordinator.
• Supervising
compliance of FO Receptionists in Cash handling procedures to maintain an
accurate float.
• Regularly conduct
PCI audits in order to ensure compliance according to Marriott International
standards.
• Be fully aware of
the Marriott Brand standard compliance requirements for all front office
sections.
• Attend weekly
sales strategy and other front office operational meetings to ensure up to date
information within the department.
• Be security
conscious at all times and inform Manager on Duty of anything suspicious.
• Prepare and
ensure timely delivery of daily reports to other departments as well as
executive office
• Perform any
reasonable task as requested by the Management.



فنادق/ضيافة

الشيفات/F & B/تدبير منزل/مكاتب امامية

الكلمات الرئيسية

تدبير منزل خدمة العملاء التدقيق الفواتير عمليات مدير ضمان الجودة مراقبة الوقاية من الخساائر التدريب والتطوير عمليات مكتب الاستقبال

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا علىabuse@naukrigulf.com

Marriott Hotels Resorts /JW Marriott

تاسست من قبل j. ويلارد واليس ماريوت في 1927 ، ماريوت الدولية ، وشركه هي الرائدة في مجال السكن العالمي الذي يقع مقره في واشنطن العاصمة في بيثيسدا ، ميريلاند. لديها أكثر من 6000 خاصية في ما يقرب من 122 دولة - الشرق الأوسط وأفريقيا (245 عقارًا ، 29 دولة) ، أوروبا (512 مناسبة) es، 37 countries)، United States & Canada (4،526 property، 2 countries)، Caribbean & Latin America (225 properties، 33 countries) and Asia-Pacific (572 property، 21 countries). بدات ماريوت انترناشيونال ، وهي شركه فورتشن 500 ، عملياتها في الشرق الأوسط في 1980 مع فندق ماريوت الرياض في المملكة العربية السعودية.





تشمل مجموعه العلامات التجارية الخاصة بفندق marriott ماريوت وفنادق ماريوت ، وهي العلامة التجارية الرئيسية في marriott مع أكثر من 500 موقع دولي ، إلى جانب 30 علامة تجاريه أخرى. العلامات التجارية الدائمة التطور والحائزة علي جوائز من المنظمة لا تزال تجلب في إرضاء العملاء من خلال تقديم وسائل الراحة الاستثنائية ورعاية الضيوف اليقظة التي تحدد معايير الصناعة. المعروفة باسم واحده من "أفضل أرباب العمل" ، ماريوت يحافظ علي ثقافة الاعمال التي تضع شعبها أولا. تقدم المنظمة فوائد ممتازة ومسارات وظيفية تساعد موظفيها علي النمو مهنيا وشخصيا. تروج ماريوت الدولية للابتكار والتنوع والعمل الجماعي والثقافة المزدهرة. لقد عزز اندماج ماريوت الدولي مع فنادق ومنتجعات ستاروود مكانتها كافضل شركه للسفر في العالم.



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موقع الكتروني https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=19108151&lang=en


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