SALES ADVISOR

INTELCIA

The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:

• Receive incoming calls from customers
• actively listen to the interlocutors
• Identify their needs, analyze their requests and guide them
• Maintaining the highest quality of customer service
• Ensure the achievement of the project's quantitative and qualitative objectives.