Company needs live wire size Sales Professionals to maintain its existing accounts as well as develop new business. Sales Engineer is expected to meet customers on a daily basis and give endto-end service. Sales Engineer will handle all customer orders from order entry through shipments orders. Sales Engineer acts as the first point of contact. Identifies new business opportunities, prospects, evaluates their position in the industry, researching and analyzing sales options. In addition, Sales Engineer is set to maintain excellent relationship with clients.
Serves as primary contact person and information center for customers. Strengthen and maintain favorable relationships with customers.
Provides customers with timely and accurate information i.e. pricing, general mailings, specifications, plant production schedules, etc.
Maintains active customer orders per company policies.
Handles receipt of customer orders per company policies.
Completes order entry procedures in a timely and accurate manner.
Controls input and maintenance of order entry database, originating sales orders, confirming delivery times and ensuring accuracy of specifications, pricing and sales reports.
Acts as liaison between plant, field sales, and customers to support the selling effort with all requests relative to customer base, plant operations, production lead times and drop trailers.
Receives customer complaints and implements formal complaint procedure. Secures authorization for return of materials, initiates returned sales procedure, and prepares credit request.
Handles customer inquiries, samples, quotations, specifications and other services.
Assists in resolving remittance discrepancies and prepares documents for billing corrections.
Assures that credit control and cash in advance accounts are in compliance with company policies.
Assists in setting up new customer accounts, including credit applications, tax exempt certificates, etc.
Communicates general price increases by preparing and sending new quotations to customers and prospects. Establishes and verifies necessary information for paying rebate accounts.
Solicits sales of specific product as needed.
Recommends and participates in developing and implementing improved sales service policies and procedures.
Assists the sales representative and sales manager in the development of sales forecasts and budgets.
Assists in the orientation and training of other employees as requested.
Develops knowledge of products, policies and procedures necessary to perform job duties.
As needed, may participate in problem-solving teams for continuous process improvement.
May schedule plant production.
Serves customers by identifying their needs.