At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got on property and off. When guests stay with us, it s not just a room with a bed that they re buying. It s an experience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
•Knowledge in reports analysis - STR, hoteligence, pace, etc
•Very good analysis of local market trends
•Result oriented and cost conscious
•Working within current business strategies and recognizing potential opportunities
•Ability to identify and develop accounts
•Fluency in English both oral and written
•Driving license holder
•Strong interpersonal skills
•Excellent selling, negotiation and communication skills
•Corporate sales background with minimum 2 years experience in 5 star hotel in Dubai
•International hotel chain experience preferred
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Identifies new business to achieve personal and location revenue goals.
Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.