Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
The position is accountable for maximizing revenue through increased bookings across the sales office. Assists in leading all day-to-day activities
related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.
Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information
to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.
Education and Experience
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3
years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the
sales and marketing or related professional area.
Previous experience within a sales environment
Proven record of sales achievement
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Skills and Knowledge
Good customer development and relationship management skills
Focus on the customer and find ways to meet, exceed their expectations
Knowledge of food trends, food and beverage composition and menu planning
Proficiency in meeting room set-ups, A/V, operations and other support services
Good understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Ability to manage and balance group and local business
Strong decision making skills
Srong organization and problem-solving skills
Strong communication skills (verbal, listening, writing)
Strong negotiation skills and ability to upsell product and services.
Good analytical skills
Systems and software knowledge (Opera, Microsoft Office, Internet, Get Tool, Catering Forecast Tool, MGS..)
Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to inquires/ requests in the defined timeline. Processes all correspondence within acceptable agreed time lines.
Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters.
Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will
improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Supports department associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information, profiles, activities and traces in Opera
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts, proposals and other related booking documentation.
Strong knowledge of hotel product; selling features, benefits and objectives
Understand achievement of team and individual goals
Build productive relationships with colleagues both internally and externally
Support Director in planning and prioritizing focus for the EBC and setting the future vision
Display ownership and responsibility of actions and impact across the team
Manages the high level complex group leads according to set standards, proving conversion ability at the top level
Implements a seamless turnover to the Event Planning team for consistency and completion
Works collaboratively with property Revenue Management, Event Management associates to effectively manage the placement and execution
of sales opportunities.
Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property
leadership team as appropriate.
Uses Meeting Rewards program to build loyalty and improve conversion
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction
including ESS and BDRC scores.
Performs other duties as assigned to meet business needs.
Attends Sales meetings as required to provide business input
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares
information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose
a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first
impression and represents the company in alignment with its values.
Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of