DEPARTMENT: International Sales
TITLE: Sales Support Officer
Responsible for preparing the offers, following up and collecting due amounts and analysing,
anticipating and resolving customer complaints
Understand client needs and specifications coordinate with the technical division, the
legal advisor in order to prepare the tender and the client contract.
Coordinate with the Sales and Planning teams to prepare the CPR and the PSD
Coordinate with the technical division and the sales to analyze client response
(acceptance or rejection) in order to update the client database.
Coordinate and follow up with Operations and logistics in order to ensure that items are
delivered as per the schedule.
Follow up through calls, mails and emails with new and active in order to collect on time
Anticipate and analyze client complaints and follow up with concerned parties’ causes’
analysis and problems resolutions in a professional manner to enable assurance to
customers that problems will not re-occur.
Provide clients with product knowledge to ensure maximum use of facilities and complete
Participate in the CRM implant process in order to automate the customer care process.
Maintain a database of clients through regular follow up of problems and queries and
customer periodical research, and amend customer information as needed with close
coordination with the Marketing department.
Secure internal information/price/competition with close coordination with the
Education: BA in Business Marketing or equivalent
Experience & knowledge: 3 years’ experience