عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي ساب هو-وظائف المرافق العامة في دبي SAP IS-المرافق

SAP ISU CS/اداره علاقات العملاء

Alpha Data Processing Services LLC

نشرت في ديسمبر 15, 2019

5 - 10 سنوات دبى - الامارات العربيه المتحدة

أي تخرج. أي جنسية

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شواغر05

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

SAP ISU CS/CRM (Customer Service) Functionalities
 Well versed in ISU -Customer Service Base customizing and configuration
 Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
 2 to 3 full life cycle implementation of SAP ISU CS/CRM is an additional plus
 Hands on configuration Knowledge in following areas:
 Interaction Center
 Move-in,
 Move-out,
 Service notification,
 Service work order,
 Disconnection/Reconnection, etc…
 Expertise Queues(TRFC/QRFC) handling and trouble shooting
 Experienced in SAP IS-U Business Master Data /Technical Master data configuration
 Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS
 Well versed in Functional workflow designed
 Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process
 Hand on knowledge in CRM middleware configuration and trouble shooting
 Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI
 Experienced in CRM Collection management WEBUI integration
 IC web Client and SAP CRM Integration
 Well versed in base customizing and WEBUI configuration
 Should have experience on ERMS and CRM customer channels
 Should have experience on SAP Hybris on premise solution
 One cycle implementation on SAP Hybris Campaign using email, Marketing and Survey management
 Should have experience on in Social Media integration in SAP CRM or SAP Hybris
 Should have experience on in Mobile application and Work manger  S/4 HANA implementation will be an added advantage.
 Module Expertise in CRM Sales and Service
 Strong change management, business process mapping and re-engineering experience required
 Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
 One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
 Independently be able to work on project requirements in his/her specific work streams with quality deliverables.


أخرى

هندسة

الكلمات الرئيسية

SAP ISU SAP IS-المرافق SAP ECC سي أس اداره علاقات العملاء

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

Alpha Data Processing Services LLC

Alpha Data, is the leading system integrator with over 30 years track record. Founded in 1981, Alpha Data has grown from two employees to a 700-strong workforce building ICT infrastructure solutions for thousands of organizations.

Alpha Data works with its clients though a combination of deep-lev el business and technical expertise, an extensive knowledge of today’s technologies, and a mature, highly capable delivery and services infrastructure. Alpha Data’s offerings help our customers improve processes, reduce data centre and infrastructure costs, manage risk and governance and enhance top-line revenue. Our business approach is based on establishing long-term partnerships that encourage success through mutual benefit.
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الاسم / التعيين:
Neha - HR Recruiter

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