This position fills the scrum master (SM) role in Product Development and includes business analysis responsibilities and some project management. The SM works with various stakeholders, business/product owners and technical staff on product development in the specialty finance industry. Candidates for this position are self-motivated, team players and leaders who can make sound decisions with minimal supervision. This is a dynamic, changing environment where you will fill multiple roles and work on multiple project teams, products and systems simultaneously.
Develop and maintain strong relationships with internal and external clients, development teams, IT professionals, vendors and all other parties critical to the success of sprints, projects and releases
Lead (servant-leadership) development teams filling all roles – Mentor, Coach, Teacher, Facilitator; developing self-organized high-performing teams
Find methods to effectively manage the product backlog to ensure there is a consistent flow of work to the development teams that aligns with company priorities; assist with prioritizing new requests and support tickets, and with release planning and deployment communication
Gather and understand requirements; work with clients, users, business/product owners & SMEs to understand the goal and be able to translate and breakdown requests into user stories; authoring additional requirements artifacts and project documentation as needed
Work closely with the development team to ensure clear understanding of requirements and the technical vision
Proactively work to identify, communicate and resolve project issues and risks that interfere with the success of a project; problem-solve
Monitor and communicate project-related issues, dependencies and scope changes that may arise on projects; Serve as main contact for status updates including developing/presenting project plans and status reports when needed
Obtain and maintain a working knowledge of the systems, applications, clients, users, interfaces; understand key business drivers and needs of customers
Schedule/lead typical scrum events/ceremonies; maintain burn-downs, key metrics and other Product Development/Scrum Team duties as assigned.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition, business understanding and experience to complement data; Designs work flows and procedures.
Strategic Thinking- Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Quality of Work– Commitment to demonstrating accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback received from others to improve own performance; Monitors own work to ensure delivery of quality.
Problem Solving and Decision Making -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Generates alternative solutions to remove obstacles/variables; Works well in group problem solving situations; Ensures good judgment has been used to produce a favorable end result.
Project Management –Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Communication -Effect change without direct exercise of command where persuasion is required.
Oral Expression– The ability to communicate information and ideas verbally with others, and discerning between target audience.
Oral Comprehension– The ability to listen to, and understand information conveyed verbally.
Written Comprehension– The ability to read and understand information and ideas presented in writing, as well as being discerning of target audience when responding in writing.
Writing Expression– The ability to communicate information and ideas in writing so others will understand.
Speech Clarity– The ability to speak clearly so others can understand you.
التعليم و الخبرة:
Bachelor’s degree or equivalent work experience in related field
Minimum 5 years’ experience in software development; 3+ years solid BA experience including waterfall and agile (Senior BA preferred); 2+ years working hands-on in an agile/scrum framework as Scrum Master (CSM preferred)
Strong influencing and leadership skills with proven ability to drive stakeholders and teams to consensus on product needs, requirements and design decisions
Experience working in a distributed workforce and supporting clients/partners in other countries/time zones with the ability to deliver on commitments in a timely manner and within quality standards.
Active listening skills; Excellent verbal and written communication skills and documentation skills
Effective meeting facilitation and presentation skills
Experience with consumer lending, lending and accounting software, high volume lead generation, payment processing, contact center and CRM systems preferred but not required
Strong understanding of the business and technical aspects of a project
Proficiency with MS Office Suite (Word, Excel, Visio, PowerPoint); Some experience with requirements/task/project management tools such as Jira and MSproject
Familiarity with SQL Server, IIS and .NET technologies; SQL skills a plus
Standard work week is approximately 45 hours. This position does not require regular travel.
Daily exposure to PC's and Networks
Sit for long hours in front of Computer Monitors
May require long hours and some weekends when business needs dictate
Moderate noise level daily in office atmosphere
Occasional international and domestic travel required.