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الصفحة الرئيسية وظائف في مصر وظائف في القاهرة Senior Customer Support Engineer Jobs in Cairo كبير مهندسي دعم العملاء

كبار مهندسي دعم العملاء المتقدمة المالية وظيفية

Oracle

نشرت في سبتمبر 1, 2020

5 - 7 سنوات Cairo - Egypt

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


سوفت وير تقنية المعلومات

ملخص المرشح المطلوب

*
The ACS Financials Functional engineer, will work as functional consultant on Oracle application in the Financials track. The candidate should have a solid understanding of basic business concepts and practices in the financials area. An implementation experience in complex to medium complexity environment is required. He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.
Responsibilities
Works with the client to understand requirements, functionality and business processes
Translate customer requirements into deliverable products and services
Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
Develops test plans, procedures and runs the tests accordingly
Support Oracle Financials products and services in line with the contractual agreement
Works with support to resolve customers SRs.
Conduct knowledge transfer sessions both within the Oracle team and to end users
Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
Ensures that new services are appropriately captured and put in ACS corporate repository
Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Financials area.
Technical Qualifications
At least 5-7 years in Oracle EBS Financials implementation experiences
Strong functional knowledge of Oracle Financials modules (General Ledger, Treasury, Cash Management, Payables, Receivables, Advanced Collections, Internet Expenses, Fixed Assets, eBusiness Tax)
Strong functional knowledge of the Projects Accounting tracks (Project Foundation, Project Costing, Project Billing, Project Management)
Knowledge of SQL and PL-SQL is an asset
Good exposure to various phases of project implementation cycle
Other Qualifications:
Strong English written/verbal communications
Self-motivated individual who works well in a team environment.
Willing to travel to customer sites on a regular basis.
Experience in working as part of Global/ Matrixed/ Remote teams.
Self-driven, ability to work under minimal supervision.
Excellent Analytical skills.
Willing to work in shifts & weekends as required.
Willing to travel in the region (MEA) and work out of client locations.
Willing to provide on-call support on a 24/7 basis when needed.
Experience :
6 years of overall experience in relevant functional roles.
Travel : Yes, 50 % of the Time
Job Type : Regular Employee Hire

الكلمات الرئيسية

Senior Advanced Customer Support Engineer Financials Functional

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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موقع الكتروني https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=466036


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