عربي

الصفحة الرئيسية وظائف في الامارات وظائف Senior Designer في الإمارات مصممم اول

Senior CX Service Designer

Chalhoub Group

Posted on October 8, 2020

3 - 4 سنوات United arab emirates - United Arab Emirates

بكالوريوس في التكنولوجيا / الهندسة ، أخرى (أخرى). أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Job Summary:
We are looking for Senior Service designer who will help us differentiate with a world-class customer experience that consistently outpaces expectations and transforms the Group into hybrid retailer bringing luxury experiences to the fingertips of the customers everywhere. We re looking for someone who cares deeply about customers, is able to understand complex systems of information and simplify that information for others, and will bring a strong process-oriented design methodology.
Job Responsibilities:
Co-design with customers, brand managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.
Responsible for articulating and mapping customer and/or user journeys and holistic view of the experience by identifying critical touchpoints, how those touchpoints are connected, and how people experience the brand throughout their entire lifecycle
Lead design brainstorming and review sessions with brand managers and other key stakeholders.
Work to identify and prioritize opportunities that will inform our experience strategy
Balance stakeholder needs and facilitate alignment
Work closely with product development, sales, marketing, and operations to integrate UX & Customer insights to optimize the journeys
Lead and participate in user research activities and incorporate insights into service design and deliverables.
Use VoC research and insights and competitor analysis to transform what customers want into what users need to efficiently get their jobs done
Responsible for ensuring the end-to-end experience meets or exceeds the needs and objectives of your customers and meets our core business objectives in a measurable way
Develop customer journeys, service blueprints, workflows, wireframes, and other design deliverables.
Understand and articulate clearly how journeys, processes and services need to change from a user centered, system, and business perspective.
Support and teach other internal organizations how to design better services using user-centered design best practices and service design techniques
Use UX best practices to design digital experiences for target users, and support the company s business goals while advocating for users needs
Foster a design thinking culture within the organization.
Your Profile:
Required
Bachelor s degree in Marketing, Engineering, Design, or a related field, or the equivalent education and/or experience.
Minimum of 3-4 years work experience in user-centered service and/or design, e.g. creation of customer journeys, service blueprints, experience flows, as well as definition of touchpoints, and design/interaction guidelines, human-centered research methodology and (ethnographical) interviewing.
Proven and successful at delivering a product design, from design to launch.
Familiarity with research tools and techniques such as Crazy Egg, Google Analytics and Optimize, usertesting.com, customer interviews, small-focus groups, and surveys.
Experience of using design thinking principles or methods, facilitating Design Thinking workshops and trainings.
Business knowledge paired with outstanding analytical, conceptual, and design thinking skills.
Proven ability to create new service designs based on relevant user insights and to effectively communicate them to stakeholders.
Work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams.
Preferred
Master's Degree
Retail industry and luxury is a plus.
Arabic (written and spoken) is preferred.
Agency or consultancy is preferred.
Competencies


تجزئة

سوفت وير تقنية المعلومات

الكلمات الرئيسية

Senior CX Service Designer

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Chalhoub Group

Established in 1955, the Chalhoub Group has grown to become one of the leading partners for luxury across the Middle East. Based in Dubai, the company offers expert retail, distribution and marketing services for luxury brands. Over the years, the Group has made its mark as one of the major players in the beauty, fashion and gift sectors of the Middle East region. For its commitment towards promoting sustainable business, the Chalhoub Group has been awarded the CSR Label from the Dubai Chamber of Commerce for three consecutive years from 2013 to 2015. It has also been accepted as a new member of the United Nations Global Compact Community.



The group is committed to building brands in the Middle East by providing excellent services to its partners and outstanding experience to its customers. The group’s passionate team of professionals assists in the same by blending their expertise and intimate knowledge of luxury.



The Chalhoub Group has a staff of more than 12000 people spread across over 650 retail stores situated in 14 countries. The rapidly growing group is constantly on a look out to expand its workforce by adding more highly skilled and dedicated professionals to its team. The company attributes its success to its employees and goes an extra mile in providing career development opportunities to those who are passionate about their work.
المزيد
عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
-

موقع الكتروني https://www.chalhoubgroupcareers.com/job/Senior-CX-Service-Designer/624291401/


معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو