استشاري فني أقدم

Responsibilities:
• Help clients consistently meet/exceed goals and metrics
• Deliver high client satisfaction (CSAT)
• Positively impact client renewals (when applicable)
• Generate positive feedback from internal teams and leadership
• Show continued professional growth and development
Preferred Qualifications and Skills:
• BA/BS degree or foreign equivalent
• Between 2 and 8 years of experience minimum, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility
• Proven results leading customer and/or partner success stories
• Relevant Salesforce certifications and consulting experience are strongly recommended
• Ability to travel (average 50%, may be higher or lower based on the client engagement)
Leadership Qualities:
• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
• TEAM PLAYER: Proficient at collaboration and working with members of a team
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
• TRUST: Trusts the company s core values; shows integrity, transparency, and reliability
• ADAPTABLE: Excels in high levels of uncertainty and change
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community s knowledge and resource base