عربي

الصفحة الرئيسية وظائف في المملكة العربية السعودية وظائف في الرياض وظائف مهندس دعم أقدم في الرياض كبير مهندسي الدعم

مهندس دعم أقدم في الموقع

IST Networks

تم نشره يوم 30 ديسمبر 2020

4 - 6 سنوات Riyadh - Saudi Arabia

بكالوريوس في التكنولوجيا / الهندسة (أجهزة الكمبيوتر). أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Summary Description
IST Networks is seeking to fill a Senior Onsite Support Engineer role, to be based in KSA. As a Senior Onsite Support Engineer for HiveCFM , s/he shall maintain system on operation including but not limited to day to day operations to support business requests for customer feedback management, HiveCFM administration, HiveCFM reporting layer customization, solution health and monitoring checks as well as troubleshooting system issues and fix issues related to L1 and L2 or reporting L3 to product team as per the agreed communication channel.
Interested in our opportunity?
Enjoy being yourself and come join our innovative ISTians Team!
Responsibilities
•Administer HiveCFM on daily basis:
•Survey Management : including building IVR or digital surveys.
•Survey Branding Management : to change survey look and Feel to match.
•business requests.
•Survey Invitation templates.
•Survey triggers and targeting criteria.
•Administrate HiveCFM reporting layer including Reports Development, customization and generation as per business requests.
•Troubleshoot HiveCFM related issues that arise and work on solving them for L1 &L2 with customer related teams or with coordination with the product team for L3 issues.
•System upgrade to apply issue fixes released by the product team.
•Frequent system health checks and monitoring activities.
•Maintain System Add-on services integrated with the customer side.
Areas of Work : BI Reports Customizations, System Administration, System health checks, System Monitoring, System Troubleshooting.
Requirements
Education
• B.Sc. in Computer Engineering or Computer Science.
Experience
•-6 years of experience.
•Minimum of 2 years in development with .NET technologies and SQL Server.
•Minimum of 1 years data visualization projects using Microsoft Business intelligence stack : SSRS or Power BI.
•Minimum of 1 years as support engineer or IT related role.
•Moderate experience C# programming.
•String understanding of APIs concepts including Restful and SOAP services.
•Solid experience with MS SQL.
•Solid experience at SQL Server Reporting Services or Power BI.
•Familiar with Microsoft Business Intelligence Stack : SSAS and SSIS.
•Excellent at troubleshooting, debugging, tracking and recording issues.
•Basic Experience with Internet Information Services (IIS).
•Basic experience with Windows Server Administration.
•Previous experience with the contact center industry is a plus.
•Excellent communication skills and presentable to be able to communicate with business on a daily basis.
•Excellent Team player to be able to collaborate with the development team on a daily basis.
Languages
• Excellent Arabic.
• Very good English - written and spoken.
Behavioral Competencies
• Excellent troubleshooting and communication skills.
• Attention to detail.
• Analytical thinker: resolve problems with a strong focus on attention to detail.
• Adaptable: cope with the unexpected, manage problems.
• Organization: self-motivated with good time management skills to manage own workload.
• Passion to learn and obtain new skills.
• Team working and interpersonal skills.
• Proactive: with an enthusiasm for emerging technologies and willingness to embrace new skills.
Certifications
•It is great to have any of the following certifications : MCSE: Core Infrastructure or MCSA: Windows Server 2016 or ITIL Foundation or CompTIA A .
Benefits
• Medical insurance.
• Family flying tickets.
• Schooling allowance for kids till 18 years old.
• Flexible working hours and working from home policy.


سوفت وير تقنية المعلومات

الكلمات الرئيسية

Senior Onsite Support Engineer

ابلاغ عن هذه الوظيفة

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