عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف مدير خدمات أقدم في دبي كبير مديري الخدمات

Senior Service Manager - Food

careem

تم نشره يوم 21 يناير 2021

6 - 8 سنوات Dubai - United Arab Emirates

بكالوريوس في التكنولوجيا / الهندسة (أجهزة الكمبيوتر). أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

JOB PURPOSE
Work closely with the Service Owner to define Food strategy and drive its implementation by collaborating effectively with relevant stakeholders from MPs and BC while keeping a close eye on service experience
KEY ACCOUNTABILITIES
Define & implement Service Strategy
Support SO with authoring service strategy, planning and governance: Input into strategy definition, support planning cycles as required, help monitor business performance & raise red flags, and provide cadence and execution clarity to the cross functional teams
Identify focus areas based on inputs from SO, markets, functions and a deep understanding of users
Build strong relationships with markets and capture their needs: Understand the market context, collate requirements/feedback to share with BC
Support markets on strategy implementation and ongoing business performance
Enable effective and efficient execution by sharing the best practises across markets
PMO large cross functional initiatives related to strategic priorities to drive impact
Champion Service Experience
Collate experience requirements/improvements through market feedback and share with Product
Represent the voice of the markets in all product discussions to debottleneck any challenges
Monitor service experience health and collaborate across teams to drive improvements
Facilitate product roll outs on a needs basis: drive adoption, govern go to market process, support PMF configurations
Stakeholder Management
You build trust and transparency between your team and external stakeholders through your ability to adapt your communication to your audience.
You can remove bottlenecks and resolve tough situations by clarifying, debating and driving decisions.
You leverage all stakeholders' resources and knowledge and utilize it to deliver better solutions.
You collaborate with a wider range of stakeholders including Legal, Marketing, Design, PR, Care, other verticals, and 3rd party partners
Problem Solving
You identify strategic topics for Careem, lead organisational thinking for problem solving and get buy-in from executive leadership (resources, strategy, org)
You develop and champion efficient frameworks & methodologies for problem solving, to produce better results faster
You generate creative solutions, accounting for long-term benefits. Identify adjacent problem and/or opportunity areas
Qualification & Experience
Relevant Master s education background, especially MBA, Strategy, Management,
Economics, Finance or Computer Science / Engineering from a top-tier academic
institution
6 years of experience in professional environments, especially working with the
strategy arm of a leading tech company and/or a top tier management consulting firm
A passion for and demonstrated experience working with technology companies
including internet, super app, and marketplace focused companies
Comfortable with continuous engagement with C-level and Senior Leadership
Strong analytical and communication skills (both verbal and written) comfortable with
PowerPoint and Excel
Strong team-play, comfortable with cross-team collaboration
Prior CX (Customer Experience) and Strategic Planning experience is a big plus


الإدارة

الكلمات الرئيسية

Senior Service Manager - Food

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

careem

Started in July 2012, Careem is an international transportation network company that offers an app-based car booking service in Dubai. The brand aims to simplify people’s lives by transforming the transportation industry. Considered to be one of UAE’s favorite car-booking app, the company provid es trustworthy, safe and affordable transport services designed to meet customer’s daily needs. In addition to Pakistan, the company has its operations in over 40 cities in the Middle East & North Africa (MENA) region.



Careem believes in investing in the people it hires. The company looks forward to hiring passionate people who are ready to take on new challenges. It offers a fast-paced and dynamic environment.
المزيد
عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
-

موقع الكتروني https://boards.greenhouse.io/careem/jobs/5041399002


معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو