• Manage the CRM database and make sure all customer details are update and accurate.
• Assist the Marketing Manager is the marketing plans.
• Develop and execute new plans to explore alternative marketing solutions to increase brand awareness among target customers.
• Handle customer complaints and resolve them.
• Analysis and reporting on campaigns effectiveness in terms of traffic, acquisition, retention revenue.
• Identifying areas for improvement and making recommendations.
• Consolidation and Analysis of Sales reports to enhance customer retention and loyalty.
• Management and compilation of project management documentation