Service Advisor/ Customer Care Representative

Core Responsibilities
 Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
 Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
 Prepares all the necessary documentation as per AS-DOS standards
 Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
 Coordinates with the Job Controller/ Estimator for appropriate workshop loading, in order to avoid delays.
 Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
 Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
 Updates/records all the necessary information in Autoline.
 Explains clearly the charges and all the work carried out, during vehicle delivery.
 Follows up with a call, as the basis of building a long-term relationship with customers.
 Maintains a high level of quality interaction with customers at each step of the role.
 Ensures 5S Implementation
 Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.
 Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
 Undertakes additional responsibility as required.

Background & Experience (years)
 2 to 5 years in a related field/role
 Technical Diploma or equivalent vocational training or experience



Candidate Experience
Background & Experience (years)
 2 to 5 years in a related field/role
 Knowledge of current and best stock inventory systems
 Proven ability to work independently and with others
 Able to manage complex human relationships and culturally sensitive.
 MS Office skills

ob Post Description
Core Responsibilities
 Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
 Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
 Prepares all the necessary documentation as per AS-DOS standards
 Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
 Coordinates with the Job Controller/ Estimator for appropriate workshop loading, in order to avoid delays.
 Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
 Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
 Updates/records all the necessary information in Autoline.
 Explains clearly the charges and all the work carried out, during vehicle delivery.
 Follows up with a call, as the basis of building a long-term relationship with customers.
 Maintains a high level of quality interaction with customers at each step of the role.
 Ensures 5S Implementation
 Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.
 Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
 Undertakes additional responsibility as required.