عربي

الصفحة الرئيسية وظائف في الامارات وظائف في العين وظائف ممثل خدمه العملاء في العين مندوب خدمة عملاء

Service Advisor/ Customer Care Representative

AL MASAOOD LLC

تم نشره يوم 16 فبراير 2021

2 - 4 سنوات 5,000 - 6,000 (والربع 96,429 -ليشتي 115,715) Al Ain - United Arab Emirates

دبلوم ، أي تخرج. أي مواطن عربي انثى

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Core Responsibilities
 Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
 Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
 Prepares all the necessary documentation as per AS-DOS standards
 Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
 Coordinates with the Job Controller/ Estimator for appropriate workshop loading, in order to avoid delays.
 Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
 Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
 Updates/records all the necessary information in Autoline.
 Explains clearly the charges and all the work carried out, during vehicle delivery.
 Follows up with a call, as the basis of building a long-term relationship with customers.
 Maintains a high level of quality interaction with customers at each step of the role.
 Ensures 5S Implementation
 Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.
 Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
 Undertakes additional responsibility as required.


مبيعات / تطوير الأعمال

ملخص المرشح المطلوب

Background & Experience (years)
 2 to 5 years in a related field/role
 Technical Diploma or equivalent vocational training or experience



Candidate Experience
Background & Experience (years)
 2 to 5 years in a related field/role
 Knowledge of current and best stock inventory systems
 Proven ability to work independently and with others
 Able to manage complex human relationships and culturally sensitive.
 MS Office skills

ob Post Description
Core Responsibilities
 Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
 Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
 Prepares all the necessary documentation as per AS-DOS standards
 Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
 Coordinates with the Job Controller/ Estimator for appropriate workshop loading, in order to avoid delays.
 Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
 Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
 Updates/records all the necessary information in Autoline.
 Explains clearly the charges and all the work carried out, during vehicle delivery.
 Follows up with a call, as the basis of building a long-term relationship with customers.
 Maintains a high level of quality interaction with customers at each step of the role.
 Ensures 5S Implementation
 Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.
 Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
 Undertakes additional responsibility as required.

الكلمات الرئيسية

العلاقات مع العملاء التعامل مع العملاء علاقة عملاء دعم العملاء خدمة العملاء Aftersales خدمة التسويق

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

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AL MASAOOD LLC

For over 40 years Al Masaood has been an icon for the UAE’s automotive market, today being the main distributor for Nissan, Infiniti, Renault and Bridgestone in Abu Dhabi, and for Ducati in all of the UAE.
The Group has a world class network of well-equipped service centres and extensive spare pa rts dealers. The newest addition to this part of the business is the Al Masaood Automobiles Nissan Service Centre, which is Nissan\'s largest service centre in the world.
Al Masaood applies its Group’s adherence to superior service standards throughout its automotive division.It develops highly trained staff and makes continual investment in its showroom and service facilities which ensure both client satisfaction and long-term relationships.
المزيد
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الاتصال

الاسم / التعيين:
www.masaood.com موظف التوظيف

عنوان: صندوق بريد 322
أبو ظبي
الامارات العربيه المتحدة
15901

موقع الكتروني https://www.masaood.com


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