عربي

الصفحة الرئيسية وظائف في الامارات وظائف Service Consultant في الإمارات مستشار الخدمة

مستشار الخدمة

Zurich Insurance Company Ltd

نشرت في نوفمبر 19, 2019

1 - 2 سنوات الإمارات -الامارات العربيه المتحدة

دبلوم. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

The role
Reporting to the Call Centre Team Leader, the role of the Service consultant will be to provide a one stop shop contact point for both Employers and their Employees in the DIFC. This role is integral in making our service proposition best in class and gives the selected candidate an opportunity to be part of this transformational journey.
As the Service Consultant, your main responsibilities will involve:
• Respond to calls and/or web chats efficiently and accurately, providing customers with solutions that resolves their query/requests right first time, leaving them feeling valued and supported
•Support customers by educating them on self-service solutions and capabilities available on the SMART platform thus improving uptake of self service capabilities and customer experience
•Proactively manage key internal and external stakeholder relationships ensuring timely and accurate delivery of promises
•take a proactive approach to client issue resolution; escalating where necessary and seeing through to resolution by engaging and coordinating with relevant internal and external stakeholders as required
•Build lasting relationships with clients and team members based on trust and reliability
•Meet or exceed Key performance indicators as agreed by the business while providing excellent and consistent service to our customers
•Proactively contribute new ideas to support the improvement of the overall customer experience
•Model behaviours that demonstrate commitment to Zurich values Customer First, Collaboration and Make it Happen
• Take part in training and other learning opportunities to expand knowledge of the product and service offerings that will enable self-development and better service to our customers
•Adhering to all company policies and procedures
•Seek progression to roles of increased responsibility and use knowledge to develop and drive best practice
•Take accountability for participating in the performance management cycle
•Act to achieve a positive team culture and working environment
To be successful in this role, you'll need:
•1 to 2 years of experience with in a call center or similar setup
•Basic understanding of the Insurance Industry and employee benefits
•Previous experience working within an international and diverse cultural organization
•Ability to deliver excellent customer service individually and as part of a team
•Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders
•Analytical and problem solving mindset
•Effective personal organization and planning skills
•Intermediate knowledge of Microsoft office packages Word, Excel and PowerPoint
• Verbal proficiency in Hindi, Tagalog and/or Arabic preferred
•Excellent communication skills both written and verbal in English


التأمين

تركيب/صيانة/عمليات/اصلاح

الكلمات الرئيسية

مستشار الخدمة

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Zurich Insurance Company Ltd


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الاتصال

الاسم / التعيين:
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موقع الكتروني https://zurich.taleo.net/careersection/zurich_ext_cs/jobdetail.ftl?job=162864&lang=en


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