عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف Service Delivery Manager في دبي مدير خدمة التوصيل

مدير خدمة التوصيل

Visiontech Systems International L.L.C

تم نشره يوم 8 فبراير 2021

6 - 10 سنوات Dubai - United Arab Emirates

الماجستير في تطبيقات الكمبيوتر(أجهزة الكمبيوتر). أي جنسية

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Roles & Responsibilities
Support and Project Management:
• Directs all phases of Support Delivery and Project programs from inception through completion.
• Responsible for the cost, schedule and technical performance of company Projects / AMC / Programs or subsystems of major programs.
• Participates in the negotiation of contract and contract changes.
• Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.
• Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
• Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Develops new business or expands the product line with the customer.
• Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
• Directs the work of employees assigned to the program from technical and administrative areas.
• Provide technical guidance and assistance to team when needed
• Adapt new technologies and trends as per company objectives and direction
Escalation Management and Customer Relationship Handling
• Responsible for all customer contracts, escalations, and customer relationship handling
• Performing Periodic Reviews on Support & Project with all customer
• Obtain periodic customer feedback Conducting formal C-Sat
Service Quality - Process Adherence and Enhancement
• Responsible for relevant support delivery and project management process ensuring adherence and enhancement wherever applicable
• Ensuring automation
• Ensuring best practices are applied for highest Service Quality
Team Management
• Responsible for Team KPIs
• Tracking Engineer Certification and Training programs
• Partially responsible for engineer / team performances
• Mentoring/coaching
• Ensure team competency is build around new technological advancement and vision of company
• Performance reviews
• Development of leadership skills
Qualification
• Deep understating on Network, ICT & Security Solutions - MCSE Certification preferred
• Able to demonstrate the ability to undertake the above responsibilities
• A passion for Service Improvement
• Experienced Service Management professional
• ITIL Qualified
• Previous experience as a Team Lead or demonstrable experience in leading virtual teams
• Experience of managing 3rd parties and 3rd party delivered services
• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Expert knowledge of ITIL disciplines
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organisational skills
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks


ملخص المرشح المطلوب

Roles & Responsibilities
Support and Project Management:
• Directs all phases of Support Delivery and Project programs from inception through completion.
• Responsible for the cost, schedule and technical performance of company Projects / AMC / Programs or subsystems of major programs.
• Participates in the negotiation of contract and contract changes.
• Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.
• Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
• Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Develops new business or expands the product line with the customer.
• Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
• Directs the work of employees assigned to the program from technical and administrative areas.
• Provide technical guidance and assistance to team when needed
• Adapt new technologies and trends as per company objectives and direction
Escalation Management and Customer Relationship Handling
• Responsible for all customer contracts, escalations, and customer relationship handling
• Performing Periodic Reviews on Support & Project with all customer
• Obtain periodic customer feedback Conducting formal C-Sat
Service Quality - Process Adherence and Enhancement
• Responsible for relevant support delivery and project management process ensuring adherence and enhancement wherever applicable
• Ensuring automation
• Ensuring best practices are applied for highest Service Quality
Team Management
• Responsible for Team KPIs
• Tracking Engineer Certification and Training programs
• Partially responsible for engineer / team performances
• Mentoring/coaching
• Ensure team competency is build around new technological advancement and vision of company
• Performance reviews
• Development of leadership skills
Qualification
• Deep understating on Network, ICT & Security Solutions - MCSE Certification preferred
• Able to demonstrate the ability to undertake the above responsibilities
• A passion for Service Improvement
• Experienced Service Management professional
• ITIL Qualified
• Previous experience as a Team Lead or demonstrable experience in leading virtual teams
• Experience of managing 3rd parties and 3rd party delivered services
• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Expert knowledge of ITIL disciplines
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organisational skills
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks

الكلمات الرئيسية

مكتبة البنية التحتية لتقنية المعلومات ITIL شهادة هندسة نظم الكمبيوتر ICT & Security Solutions القياده people management skills علاقة عملاء جودة الخدمة Process Adherence and Enhancement

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Visiontech Systems International L.L.C

Visiontech VisionTech International is an IT Company in the helm of Middle East technological evolution, dedication to provide high quality & reliable IT Products & solutions to the Middle East & Africa with combined experience of over 20 years.Systems International L.L.C

عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
Urmil Shekhawat - HR Manager

موقع الكتروني https://www.visiontechme.com


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