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الصفحة الرئيسية وظائف في مصر وظائف في الجيزة Service Delivery Manager Jobs In Giza مدير خدمة التوصيل

مدير خدمة التوصيل

Cloud4Rain

نشرت يوم 22 أكتوبر, 2019

1 - 2 سنوات الجيزة - مصر

أي تخرج. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
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الوصف الوظيفي
A service delivery manager identifies a client s needs and oversees the delivery of the services within the context of the business. The foundation of this position is establishing processes to provide consistently high levels of customer service in a cost-بطريقه فعاله. This is typically a full-time role and can be carried out in a number of different industries or organizations. Service delivery managers usually manage a team and oversee all employees within the service delivery department. The role is well-suited to people who have a passion for providing excellent customer service, who possess strong interpersonal and leadership skills, and who enjoy working as part of a team.
الواجبات والمسؤوليات
Establish Delivery Processes A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience from the initial stage.
Supervise Staff Service delivery managers oversee employees in different stages of the delivery process, even though they may not be their direct line manager. The service delivery manager holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.
Manage Customer Expectations This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. Service delivery managers typically evaluate a customer s experience against a set of customer satisfaction goals and criteria. When scores fall below these thresholds, service delivery managers conduct additional research.
إنشاء تكلفه-Effective Systems A common task for service delivery managers is to ensure that processes are efficient and cost-فعاله. They aim to find ways to reduce costs without affecting the overall customer experience, such as by removing paperwork from administrative tasks or removing unnecessary steps in the process.
Build Partnerships Service delivery managers are responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
مهارات ومؤهلات
Leadership Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well
Communication Skills Service delivery managers possess strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
Computer Skills The administrative side of this role requires good computer skills to analyze data and create reports
• Teamwork Service delivery managers need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff
• التفاصيل-Oriented This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports. For this aspect of the role, being detail-oriented and able to find focused solutions to business problems is useful


الكلمات الرئيسية

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تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Cloud4Rain


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موقع الكتروني https://www.cloud4rain.com/job/service-delivery-manager/


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