عربي

الصفحة الرئيسية وظائف في الامارات وظائف في أبوظبي وظائف منسق خدمة مكتب في أبوظبي منسق مكتب الخدمات

منسق مكتب الخدمات

Injazat Information Technology

نشرت على 26 أغسطس 2020

1 - 2 سنوات Abu Dhabi - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

About us:
Injazat is an industry recognized market leader in the region for Digital Transformation, Innovation, Information Technology, Data Center and Managed Services. Injazat is fully owned by Mubadala, the investment arm of the Government of Abu Dhabi, and draws on its local expertise and presence combined with several global technology partnership networks to develop market leading services.
Role Purpose:
Support clients' technical queries with the best quality of customer service.
Responsibilities:

Receives and logs service requests and dispatches them for action.

Ensures follow-up on unresolved cases. Escalates problems as necessary to ensure contractual agreements are met.

Sound understanding of IT operations, Systems and related applications as well as client related processes and procedures.

Develop technical knowledge of each system within various clients profile and specialized knowledge of certain areas.

Maintain adequate knowledge of operating systems and application software used in client environment to provide a high level of support.

Serve as the single point of contact for all client end users on all IT and Non IT related issues.

Dealing with hardware, software, application support, all other queries and issues reported to the support desk.

Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.

Logs issues and either resolve them or ensure they are dispatched to the applicable support group.

Runs queries and tests to identify root causes of system errors.

Tracks current applications to problem resolutions, and then publish fixes so the user community has access to them.


ملخص المرشح المطلوب

*
• Bachelor degree in IT or any other degree related to the field.
• Professional certifications such as ITIL.
• Certified in A / MCP Proffered
• Minimum 1-2 years relevant experience in the Service Desk.Knowledge of MS Products (from user perspective).
• Strong Customer Service Skills, verbal and written.
• Accuracy of data input.
• Service Desk or Contact Centre previous environmental experience preferred.
• Good literacy skills in both Arabic and English.
• Knowledge and experience of service desk practices
• Related experience and training in troubleshooting and providing service desk support
• Basic knowledge of Active Directory & Microsoft Exchange is preferred
• Proficient troubleshooting skills are preferred
• Strong customer service skills are required
• Basic network knowledge is a must
• Able to manage the time effectively, Set priorities appropriately.
• Maintain professionalism under stressed situations
• Able to operate within customer standard operating procedures
• OS - Windows and MAC (MAC only basic would be an added advantage)
• Ability to clearly translate technical issues and solutions in plain language to non-technical audience.

الكلمات الرئيسية

Service Desk Coordinator

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Injazat Information Technology


عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
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موقع الكتروني https://injazat.taleo.net/careersection/injazat-external/jobdetail.ftl?job=10670&lang=en


معلومات إضافية مطلوبة

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