Service Engineer - Bahrain

We are looking for a Service Engineer to join our team in the Lab Division. Role is based in Bahrain. The selected candidate should have experience in Lab equipment and must be SCIEX certified.

Responsibilities:

Technical Responsibilities.
• Identifying and analyzing instrument problems,
• Repairing to meet specifications,
• Escalating exceptional issues to minimize customer down-time.
• Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications
• Monitor and respond to communication devices during all scheduled times
• Support and provide ownership of technical issues at existing customer sites.
• Maximize very satisfied customer base.
• Properly document all service-related activities in a timely and professional manner including inventory, service
• Orders, expense reports, and all other required records.
• Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for
scheduled maintenance, demand service events, installations, and first-visit repair rates.

Administrative Responsibilities
• Timely filling of the weekly report
• To support the service coordinator in the preparation of the Health Authority/Quality Control documents for new installations.
• To update the database of instruments with the service coordinator
• Coordinating with Sales team regarding the technical information and pre installation site visit.
• Provide the commercial lead to the sales team

Candidates MUST be based in Bahrain or willing to relocate there

Qualifications: Bachelor’s/ Diploma in Biomedical Engineering, Electronics & Instrumentation Engineering

Experience: 2 - 3 years of experience

Required Skills:

-Exceptional customer service skills with a genuine interest
-Ability to work autonomously whilst in the field
-Strong at managing and planning your time to meet and exceed our customer
expectations 
-Proven track record of strong initiative, be an analytical thinker with a concern
for standards.
-Clear communicator, and have excellent problem solving skills.
-Ability to work on-call roster
-Computer literacy in MS Office and familiar with an ERP System
-Ability to calculate figures and amounts and perform basic algebra