عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف مدير خدمات في دبي مدير خدمات

مدير نقل الخدمة

FireEye, Inc.

تم نشره يوم 11 فبراير 2021

1 - 2 سنوات Dubai - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Job Description
As a Service Transition Manager (STM), you will be responsible for ensuring that new customers have a fantastic first 90 days with FireEye. You'll work side-by-side with a team of top-notch security experts to lead the service initiation, optimization, and stabilization as the customer settles in for a long, happy relationship with us.
You will work with significant customers in the Fortune 1000 and should be comfortable in a 24x7x365 operational environment, following existing and establishing new processes and procedures, and having a customer service and operational mindset.
Responsibilities:
• Manage the technical on-boarding activities for new and existing MD customers
• Develop the technical project plan based on expectations set with the customer and information shared by the customer
• Coordinate on-boarding setup, technical planning, and ensure the customer is prepared to rack, stack and configure FireEye appliances
• Facilitate MD project management tasks and technical support throughout the on-boarding process in close collaboration with the customer, Threat Assessment Managers (TAM), Deployment & Integration (D&I), Professional Services (PS), and Support; oversee and complete optimal implementation of FireEye technology and integration with MD Service
• Complete customer baselining to ensure types and volume of alerts fit within established parameters for Security Operations Center (SOC) coverage; work with the customer to address and implement required remediation and recommendations to improve environment
• Work with the customer and ensure all information is gathered to create applicable user accounts
• Through collaboration with the customer, gather details and document customer security posture using network and endpoint templates
• Document all information derived in the project plan and collaboration meetings in MD internal tracking systems
• Provide operational oversight of on-boarding related service delivery and ensure related deliverables are timely and of high quality
• Periodically review customer technology deployments for proper functionality and optimization
• For existing customers, facilitate changes in service and implementation of additional hardware
• Complete provisioning requests submitted by TAM and/or Customer for all FireEye technology and perform traffic validation
• Assist more senior team members (Lead/Principal STM) with longer term strategy goals and improvement initiatives
Qualifications
Requirements:
• Deep understanding of network security design and architecture
• Deep understanding of computer networking and protocols
• Mastery of Unix or Windows operating system
• Clear comprehension of the components that comprise a successful information security program
• Demonstrated comprehension of information security principles and risk management
• Deep understanding of security controls for common platforms and devices, including Windows, Unix, Linux, and network equipment
• Understanding of tools and technologies used for enterprise security
• Understanding of current information security challenges and solutions
• Demonstrated ability to lead and track multiple projects with divergent schedules
• Demonstrated ability to deliver succinct and fact-based communications, both verbally and in writing
• Strong interpersonal skills to successfully interface and establish rapport with customers and coworkers
• Mastery of formal project management skills in planning, tracking, and reporting
• Demonstrated ability to manage and meet customer expectations
• Demonstrated ability to operate autonomously, accomplishing work activities with little supervision and take direction from more senior team members (Lead/Principal STM)
• Technical background in a computer discipline, e.g. network administration, systems administration or development
• Minimum of five years of information technology experience
• One year of experience as an STM or equivalent
Additional Qualifications:
• Bachelor s degree in a technical discipline
• Availability to travel up to 35%


الإدارة

الكلمات الرئيسية

Service Transition Manager

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

FireEye, Inc.



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موقع الكتروني https://jobs.smartrecruiters.com/FireEyeInc1/743999734652452-service-transition-manager


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