•Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff.
•Coordinates the delivery of spa services, including massage, program coordinating, reservations, reception desk and locker room areas.
•As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations.
•Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Education and Experience
•Degree in Hospitality Management or any relevant Spa and Wellness qualification.
•Two years experience as a Spa Manager in a 5-star hotel.
•Middle East experience preferred.
CORE WORK ACTIVITIES
Managing Spa Operations and Budgets
•Selects vendors for spa retail operations and managing contract agreements.
•Oversees retail product research, product selection and purchasing, product display.
•Manages supply inventories and purchasing control, including uniforms.
•Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
•Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
•Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract negotiation.
•Develops and manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
•Ensures spa services are included in all property-related marketing and advertising.
•Identifies and recommends new products and product enhancements to remain competitive in the market
Managing Spa Revenue Management Strategy
•Monitors and manages the payroll function.
•Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
•Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
•Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
•Empowers employees to provide excellent customer service.
•Strives to improve service performance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.