Combining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality: 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybody's elite destination. Its reputation for class and luxurious living echoed around the globe. Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the country's golden age, an upswing period during which Lebanon was known as the "Switzerland of the Middle East". The Phoenicia Hotel was a dream for Najib Salha - a prominent Lebanese businessman - who in the year 1953, during Lebanon's Golden Era, envisioned to build a world class hotel on the shores of Beirut. With a group of investors, Mr. Salha founded "La Soci t des Grands Hotels du Liban" and invited leading American architect Edward Durell Stone to fulfill this dream.
Your day to day
Has knowledge of the services and treatments offered at the Spa including and offers and promotions. Ensures a warm and friendly welcome to all guests and Spa visitors. Provides courteous and efficient service to all guests and Spa visitors. Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits. Answers the telephone is a professional manner and assists guests with any question. Handles all guests' complaints with the utmost confidence, grace and concern for their satisfaction. Maintains a filing system on memberships. Records guests and members participation. Ensures that all relevant Spa colleagues receive printouts of their daily schedules. Is in charge of all billing procedures and the correct reconciliation of funds at the Spa reception desk and at the closing of every shift. Schedules reservations for guests and client and monitors availability of treatments and colleagues to ensure delivery of punctual service. Provides guests and clients with a tour of the Spa, explaining amenities offered and answering any questions they may have. Reviews and confirms guests' appointments. Demonstrates understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety. Performs related duties and other projects as assigned.
What we need from you
Education: Certificate or vocational degree in any related secretarial field. Skills: Fluent in Arabic and English. French is a plus.Good Communication skillsMicrosoft Office ToolsCustomer focusAttention to detailProfessional and courteous Experience: 1 to 2 years in Spa industries Competencies: Customer Service OrientationPlanning/OrganizingAdaptability/FlexibilityTeam Orientation