ERP Users and Application Support
• Supports users of the Finance/HR/Payroll and Purchasing ERP Applications by providing training, guidance and resolving any issues during daily activities performed on the Finance/HR/Payroll and Purchasing modules
• Investigates complaints and claims about ERP / Finance/HR/Payroll and Purchasing applications behavior
• Ensure that the required hot fix is applied to AX application.
• Assists in implementing the support plan, creates and executes test scripts
• Develops reports using ERP Development Tools, Sound knowledge of Customization in AX
• Develops Alerts based on user defined application/business critical events
• Escalates unresolved issues to Microsoft Support and follow up with the MS Support Engineers
• Develops instructional courseware, prepares user manuals and conducts end user trainings
• Ensures MS dynamic availability and consistency, and redundancy and DR availability
• Escalates unresolved issues to IT / Vendor and successfully engages in multiple initiatives simultaneously
ERP Business Requirement gathering
• Participates in data gathering and providing ERP/Finance/HR/Payroll and Purchasing project deliverables and content.
• Works with End users to understand their business requirements and conduct gap analysis
• Converts requirements to functional specs and functional design documents
• Defines and evaluates Finance/HR/Payroll and Purchasing business processes based on business requirements and best practices, as well as mapping against ERP software functionality
• Ensures consistency with the business requirements and expectations
• Analyzes the requirements and map it to current processes and systems
• Enhances the MS Dynamic system using a propagate change management process where possible
• Implements new MS Dynamic solutions satisfying these requirements
• Coordinates with users to check their feedback
ERP Planning
• Develops capacity plans for upgrading the ERP systems that meet the growth, scale, and changing needs of our business.
• Ensures that QFCA and its subsidiaries have access to the most updated technology to support the business growth
ERP Projects Management
• Assists and participates in ERP Project planning, testing, change control, and making estimates for enhancements
• Facilitates the implementation and support of Dynamics AX Finance, HRMS, Payroll and Purchasing modules
• Design, configuration and testing of core Dynamics AX Finance, HRMS, Payroll and Purchasing modules
ERP security
• Implements the ERP security initiatives, benchmarking QFCA s security capabilities with industry best practices
• Provides information and advice to the IT manager on ERP and applications risks and issues as appropriate
• Monitors the required ERP patches to protect the QFCA and QFCA s subsidiaries environment from viruses and spam.
• Ensures confidentiality, integrity and availability of all information dealt with by the employees by understanding and implementing the ISMS framework
ERP Documentation
• Documents Technical / Functional / user guides/ architectures of the ERP project using the document management system
• Ensures all ERP configuration and changes e.g. hot fixes, setting changes etc. are documented for reference and records
• Prepares before going live e.g. technical tasks like uploading, customized functions and develop document /setup reports