ASIAPOWER OFFICE TIMING: 10.00 AM TO 5.00 PM (MON TO SAT)
Urgently required for a leading Managed Data Center and Cloud Hosting Services Provider working across GCC Country.
As part of the storage & Backup administrator, this role is responsible for supporting the storage & back environment and related products. Understands a broad spectrum of server technology in order to provide technical support for the customer s storage and backup environment ensuring infrastructure health and data integrity. It will also participate in optimizing the processes surrounding the exploitation of these technologies and the lifecycle of data. It will also be involved and will participate in large-scale technology projects. Works with and under the direction of the Lead architect and with customer nominated representatives. Provides technical support and input on the application of technology to a defined business segment. Communicates across client community, and is viewed as adding value. Demonstrates execution of the organization strategy.
Contributes to the internal team in an effort to further share knowledge and processes. Ensures project learning s are documented and shared. Solves diverse and complex issues that arise within the Wintel environment.
-Maintains a high degree of technical readiness, in order to be successfully prepared to support the delivery of customer engagements using the latest technologies.
-Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for ESDS and for customers. Consult with team members, other organizations, customers, and vendors on complex issues.
-Incident Management: Handle day to day auto generated incidents, service requests from users, take ownership within time, identify the problems, work to resolve independently or with help of other/senior team member or escalate on time to meet TTR. Work/co-ordinate with other cross functional teams/hardware vendor /other 3rd party vendors to resolve incidents. Basic understanding of escalation trigger points/areas. Work with others to manage escalations.
-Problem Management: Help Lead and Manager to identify delivery or customer problems; highlight the potential issues and problem triggering areas in technology or delivery space.
-Change Management: Capable of understand change plan and able to implement changes independently or with guidance of senior team members.
-Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Approve patch and security changes.
-Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
-Quality: Understand available / mandatory processes of HP or Customer; adhere the process and Maintain quality in service provided to customer.
-Customer Relationship: Understand assigned customer business and priorities
-Teamwork: Work as part of a team, which may be virtual, global, and/or multifunctional.
-Should be able to motivate and help co-workers.
Education and Experience
-A Graduate in B.E/B.Tech/MCA or BsC/Diploma (15 yrs. of Education).
-7 years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience 6 years in total).
-Professional Certification in RHCE or RHSCA.
-CANDIDATE MUST BE RESIDING IN BAHRAIN.
Knowledge and Skills
-Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control and configuration adjustment;
-Analyze and report on system performance;
-Optimize data backup and storage systems;
-Implement security policies and procedures for storing and safeguarding data;
-Install, maintain and upgrade data storage and backup hardware and software;
-Maintain documentation of configuration, operation and troubleshooting procedures, and service records for data storage and backup hardware and software;
-Ensure troubleshooting in the event of errors and backup problems, and to resolve and analyze the root causes;
-Proactively notify customers of failed backup work so that errors can be corrected quickly;
-Communicate with hardware and software representatives, as well as other internal teams, to diagnose and resolve errors with root causes;
-Participate in the assessment of new requirements, design and technical standards;
-Respond to user requests and service requests
-Good knowledge of SAN & NAS
-Good knowledge of Veritas Netbackup
-In-depth knowledge in Scripting, Automation
-Good knowledge of Linux
-Good knowledge in VMware and VSan
-Carry out performance management activities based on inputs from Level1 team.
-Experience in datacenter operations, and remote management center is a must
-Work together with Customers, and hardware engineer to resolve their server related problem.
-Act as escalation for Level1 team assist L1 team in all their activities
Schedule Hardware/Firmware upgrades and repairs with hardware engineer and Customers
-Provide Incident Report to on unplanned System/service downtime information
-Perform software installation - Patch Management (perform patch installations, Recover/escalate if problems encountered before/after the patch installations), responsible for co-ordination of implementation activities.
-Working Experience with Networking
-Proficiency in troubleshooting & analytical skills
-Experience with ITIL processes like Incident Management, Change Management, Problem Management,